J.D. Power 2019 Dealer of Excellence

Rusnak BMW is honored to announce that it has been recognized as a J.D. Power 2019 Dealer of Excellence!

The J.D. Power Dealer of Excellence Program highlights the commitment and dedication of select dealerships to provide their customers with a buying experience that meets today's consumer expectations. J.D. Power 2019 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of best practices verification visit. 

When you choose to visit a J.D. Power Dealer of Excellence, you can be confident the Rusnak BMW sales team will be just as dedicated to providing an exceptional customer experience as they are to selling a vehicle. 
In order to qualify for this award, dealerships must pass the following process: 
  1. J.D. Power uses feedback from 25,000+ consumers to limit the percentage of eligible dealerships by brand. 
  2. Dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM. 
  3. Qualifying dealers must pass an audit and show they meet J.D. Power sales best practices. Those best practices include, but are not limited to:
           - Listing vehicle inventory and pricing on the dealership website
           - Negotiating in an efficient and transparent manner
           - Offering a fair trade-in value
           - Presenting a clear and easy-to-understand F&I product menu



Contact

Rusnak BMW

3645 Auto Mall Drive
Directions Thousand Oaks, CA 91362

  • Sales: (844) 273-6375
  • Service: (844) 273-6378
  • Parts: (844) 273-6379

Hours

  • Monday 8:30am - 8:00pm
  • Tuesday 8:30am - 8:00pm
  • Wednesday 8:30am - 8:00pm
  • Thursday 8:30am - 8:00pm
  • Friday 8:30am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 6:00pm
See all department hours

Dealership Hours

  • Monday 8:30am - 8:00pm
  • Tuesday 8:30am - 8:00pm
  • Wednesday 8:30am - 8:00pm
  • Thursday 8:30am - 8:00pm
  • Friday 8:30am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 6:00pm

Parts Dept. Hours

  • Monday 7:30 am - 6:00 pm
  • Tuesday 7:30 am - 6:00 pm
  • Wednesday 7:30 am - 6:00 pm
  • Thursday 7:30 am - 6:00 pm
  • Friday 7:30 am - 6:00 pm
  • Saturday 8:00 am - 4:00 pm
  • Sunday Closed

Service Dept. Hours

  • Monday 7:30 am - 6:00 pm
  • Tuesday 7:30 am - 6:00 pm
  • Wednesday 7:30 am - 6:00 pm
  • Thursday 7:30 am - 6:00 pm
  • Friday 7:30 am - 6:00 pm
  • Saturday 8:00 am - 4:00 pm
  • Sunday Closed

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