Customer Testimonials
Just picked up a BMW X3 2022 and the process and assistance received along the way from Martik was fantastic. From professionalism, to being very personable, my experience couldn’t have been better. He constantly went out of his way to make sure everything from paperwork to the transfer of the car went well. The next person I know that is in search for a bmw, I’m recommending Martik at Rusnak Thousand Oaks.
Great dealership! Purchased a certified pre-owned X3 and got a great no-haggle deal.
This is the 3rd car from them they are very professional and good service I been dealing with Patrick He very helpful and so nice I recommended
Awesome Experience with Robert, Darren and Nancy...
I purchased a CPO 2019 BMW 750i from Rusnak BMW Dealership on 07 DEC 2021. The experience there was great. Sales Associate Howard Mack was very helpful in the buying experience. There was no pressure and he was very knowledgeable throughout the viewing and test drive of the vehicle. The lounge area was also nice and comfortable with a lot of amenities. Rusnak BMW is a great dealership to go to. They have a variety of stock and helpful associates.
Darren was a great consultative salesperson. He helped me understand the vehicle and assisted throughout the sales process. He was top notch. As with most dealerships, the frustration came with the handoff to the finance person. This is where the upsell occurs and where they really twist your arm. My experience would have been perfect had this not occurred but the finance person was insistent on selling me something extra. In order for me to get a lower finance rate, I had to agree to the maintenance plan as a minimum. I reluctantly did so when I really should have ...
This is the Best BMW Dealer as they reply quickly and provide a very fair cost on Cars, Services and ETC
I have referred someone who also purchased a new vehicle at Rusnak BMW.
Unbelievable customer service from Victor B. Would recommend Rusnak BMW for a perfect buying experience. From sales to Finance manager Leila B a big thank you
I just purchased my second BMW this past weekend. I worked with Robert Rosas and Patrick Rodriguez. From the day I sent my email to the day I picked up my car I received superior customer service! I worked at Nordstrom for almost 10 years so I know what superior customer service should be like. Patrick kept me in the loop the entire process. Robert was the one to suggest that I build my BMW and boy am I glad I followed his advice! My 2022 X5 is absolutely GORGEOUS and it has everything that I wanted on it and best part….. ...
Dealing with Rusnak BMW is always a wonderful experience. Mac was so patient and not pushy, really assisting me in finding the best car for ME and providing incredible service. Their team approach makes finalizing arrangements seamless and I thank Victor for jumping in on the day I needed help and Mac was at a BMW meeting. From sales to financial office services, they are so knowledgeable, caring and fun! Thanks all! I love my new M850i x-drive! It’s an amazing piece of machinery!!!!!
Very professional staff.
Got my x6 and it was fast , fair and at an even lower interest rate than we agreed to which was great.
Amazing service! Claude Cantin is super helpful and the reason why I've been coming here for all my BMW purchases.
2018 BMW X5M. I wanted CPO, low miles and an M. Rusnak has them and for the best price. Claude was my guy, professional, not pushy and stayed in contact. The entire experience was incredible. Go with Rusnak and ask for Claude!
I’ve been using Rusnak for years now and I ill continue to use them going forward, especially after how smooth this last purchase was. My salesman, Vitaly was OUTSTANDING in knowledge of the product and level of service. I was impressed with the fact that no extra $5-10k over MSRP was tacked on as was the case with another non BMW dealership. This really makes me want to stay loyal to the brand as well as this particular dealership. I rarely have anything good to say about the car purchase process but after a few stressful attempts in ...
Howard was a pleasure to work with. I would absolutely recommend him to anyone in the car buying market and I plan on working with him for my future car needs.
Renee is my Service advisor and she is the best. She is knowledgeable and always is top of her work. Highly recommend her. Thank you Leila
Awesome experience walked in found the perfect X3 and drove away very happy
My sales person, Claude Cantin, and the Finance Manger Nancy Lazar, were both very helpful and professional. Did not play games and were respectful of my time. Will reccomend!
GREAT EXPERIENCE! See MICKEY, LEO, & BELLE (Finance), great guest service, super nice people. They went above & beyond, highly recommend! Thank you for providing me with excellent guest service and an totally reliable car, MUCH LOVE!!!
Darren and the Sales Manager both provided outstanding service, and were very cooperative in addressing and remedying issues. Will certainly recommend dealership.
Victor was our salesman. He was so knowledgeable and helpful. He made the whole visit to the showroom easy and the the negotiations smooth. He has a great personality.
Outstanding customer service from Mike Powell ( service advisor) always had a great experience taking my car in for service. Great service that we just bought an X3 from Rusnak and planning on taking it there for service too.
Great team Great customer service Will do anything to get u what u want Definitely will he back here for my next vehicle Go in ask for Martik, he ll do his best to help you. If he wasnt working go home, go back tmrw again and ask for Martik. 🙂 Thank you Martik and Leila You fuys are the best 👌
Renee always does such a great job at communicating with me throughout my service and let’s me know what to expect. Excellent customer service and communication skills. She keep me coming back. Thank you for always taking great care of me and my vehicle Renee!
The service staff were defective prompt and courteous. I recommend them to anyone with a BMW.
Always amazing service!
I Have been taking my beamer here for years!… their service crew is hands down the best. They have always taken great care of any car I bring to them. Josh Gates, a service manager over there has always gone the extra mile to make sure I fully understood what was going on with my vehicle, options I have & was always willing (when available) to provide me with a loaner vehicle. Im usually dont write reviews about my experience with a company, but I thought it the least I could do to show my appreciation to josh and every ...
I highly recommend Martik Gharibian for his desire to please, his patience, his honesty, his knowledge and the friendly manner in which he dedicated himself to cover all of our concerns.
Very happy with sales and service. Big thank you to Darren Evans!
Great job helping us find our BMW it was perfect and we are so happy thanks Rusnak BMW team!
I went there for an airbag recall. It was done smoothly and they even gave me a free car wash.
We had a great experience at Rusnak. Patrick and Leila were awesome. They were very patient with us and explained everything. We are very happy with our new car and the service we received there.
It was a great experience at the time that there is low inventory and high demand. They have listened to the options and detailed that I have expected from my car and helped me to find it on a busy day. I worked with Howard and Chris, two great person.
Bob rocked my urgent service experience when my car blew a hose. Got me in a loaner and back on the road so quickly! Perfect experience!!
Today was our first time visiting Rusnak BMW Thousand Oaks. I usually go to another BMW dealership, but we were in Thousand Oaks and decided to check out their inventory. My lease ends in October, and I am already dreaming about my next BMW, but it was my husband who found the truck of his dreams. Mark Weisberg was our salesperson, and he treated us to first class BMW service even though we weren't buying one. Mark was honest and genuine in his approach. We look forward to working with him again when I do buy my next BMW. ...
My i3 needed some TLC. With 80,000 miles, she still has a lot of life. I needed a loaner and Renee made it happen. I was treated like Royalty.
My Service Advisor, Renée Norris is awesome and so helpful. I needed service on my car this week. She made drop off simple and smooth and even better on the pickup. I’m about to trade my car at the end of my lease and I can’t wait to buy another one so that Renée can be my Service Advisor.
No hassle very friendly I actually bought two the same day. My salesman was awesome. Painless process Again with no hassle super friendly they took are all issues no problems. No questions asked. Just no prob sir we will help with out a problem
Renee is a great service Mgr. Always trying to help.
Mac was my salesman, he makes me feel welcome and appreciate it answered all my questions, took me all over the dealership until I found what I wanted. This is my third BMW at Rusnak and my second car I purchase from Mac he is amazing thank you for the amazing customer service and your patience man will come back with you always.
Convenient service to schedule. Done in time while having a nice loaner car. Vic was great
The mechanical work done was done great. But the person that washes the car does a terrible job! When I went to leave in the car there were dried bird droppings on the car. They said they washed it and they re-washed it. After the second wash you could see rag whip marks all over the hood.
My service advisor Bob was phenomenal! He exceeded my expectations because he made me feel he was there to fulfill my needs/concerns for my vehicle and not the his own!
Vitaly was terrific. Highly recomended
Mark W. was great to work with. Kept us in the loop and was patient with us through the whole process of ordering numerous cars. He has a great sense of humor and you can see how he genuinely cares about his customers. While we were there he attended to numerous families with very specific needs and everyone was happy in the end. You can tell his customers really care about him as well. The rest of the staff was really nice and even remembered my late father which meant a lot to me. Coming from Tesla is a big ...
I drive from Manhattan Beach to Westlake Rusnak BMW dealership because it is worth it. Always exceptional customer service!
Mike Powell is the best ASM i have ever had. I will always come back . Excellent service!!!!!!
I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of her my experience was great.
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