Customer Testimonials

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Google Jun 16, 2022

Amazing experience! All the staff, especially Nenad Sekulic, were extremely helpful!

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Google Jun 11, 2022

It was straightforward and pleasant...over and done within an hour.

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Google Jun 10, 2022

Amazing people and wonderful experience. It’s my second BMW from this place and won’t be the last. Thank you! It’s hard to find honest car dealers, however, if there is one dealership that would suggest to everyone, it would be it.

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Google Jun 8, 2022

The smoothest dealer experience ever. Everyone was professional and treated me very well. Darren specifically was awesome.

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Google Jun 1, 2022

Are sales Rep. Was Friendly Helpful and knowledgeable. Was a great experience. This was are second time back to this Dealership. Thank You !

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Google May 14, 2022

Fast and friendly easy fix

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Google May 2, 2022

We found a Certified Pre-Owned vehicle on Rusnak's website and contacted the dealership to discuss our interest. Because we live 120 miles away, it was important that the details be worked out prior to making the drive to purchase and pick up the vehicle. We worked with Bob and Martik and they were terrific throughout the process. In the end, we were able to work through our trade-in and other details and drive up to make our purchase on the same day. The staff couldn't have been more professional and helpful -- and they did everything they could to ...

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Google May 1, 2022

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Google Apr 30, 2022

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Google Apr 28, 2022

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Google Apr 27, 2022

We have bought 5 cars here. Each time, we had great experiences! They are fair, honest and work hard to get you in the car you want. The salesmen are professional, friendly and thorough. I can't recommend them enough!

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Google Apr 26, 2022

We just picked up our third X5 on Saturday that Hamid Mafi ordered for us. It’s our 7th BMW between my wife and I. Six of our vehicles have come from Rusnak. Drew Sebring originally assisted us for my first 650 and then Hamid took over taking care of us. He is more than a knowledgeable, professional and personable sales person. We always have fun when we’re in his presence. My wife and I trust him, know that we’re in good hands and truly believe that we have developed a friendship and are members of the Rusnak family. ...

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Google Apr 25, 2022

We had a great experience with BMW of Rusnak. From the very beginning we felt very comfortable with Martik and Nancy. They were tentative, willing to answer any questions me and my husband had and very concerned with our satisfaction. This is our first BMW and we could not ask for a better experience. We are so happy with our new car. We will ABSOLUTELY recommend Martik and Nancy and their team to all of our friends and family. Thank you guys very much!!!

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Google Apr 24, 2022

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Google Apr 19, 2022

Always a great experience with Robert Rosas and his team! This year I worked with LeCoya and she was delightful. Rusnak BMW did not disappoint. Thank you LeCoya!

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Google Apr 14, 2022

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Google Apr 13, 2022

One of the happiest things this year, thank you Bob for letting us experience a pleasant car buying experience~ btw, my cat likes it too.

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Google Apr 6, 2022

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Google Apr 4, 2022

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Google Mar 31, 2022

They’ve been so awesome!! From purchase to service—thank you!

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Google Mar 29, 2022

I had a very good experience at Rusnak. Everyone was helpful and knowledgeable about the car I was interested in purchasing. They made the process easy and I really appreciate that!

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Google Mar 27, 2022

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Google Mar 26, 2022

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Google Mar 22, 2022

Martik was amazing! He was professional, caring and willing to help with any possible issue. Best dealership experience I have had over the years.

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Google Mar 12, 2022

Leasing my car through Ruznak was a great experience. I ordered my car through them so I was able to get the exact model features I wanted. Process was super easy. Shout out to Kevin Woods who handled the sale. Ruznak is much more consumer-oriented than many other BMW dealerships in the area.

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Google Mar 1, 2022

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Google Feb 24, 2022

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Google Feb 23, 2022

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Google Feb 22, 2022

Hamid is an awesome and professional salesperson! The transaction went very smooth. I got what I wanted in a matter of an hour. Thank you Hamid ! Always had a great experience with Rusnak BMW thousand oaks !

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Google Feb 22, 2022

Excellent customer service! Vitaly is great and he made the process very simple and easy. I ordered my car with him. While I was waiting, he kept me posted with status without being “pushy”. Once my car arrived to the dealership everything was smooth, it took me nothing to get everything done even with the finance department. I will definitely recommend Vitaly and Rusnak BMW!

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Google Feb 22, 2022

I am kind of far from Rusnak but I go there no matter what. Martik is an amazing salesperson and I recommend him to anyone who wants to get an ultimate driving machine.

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Google Feb 16, 2022

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Google Feb 15, 2022

My wife and I went in “just looking” and walked out with a new 2022 740i m sport. We worked with Mark Weisberg who as absolutely wonderful and putting the deal together was rather easy. Thanks to Mark and the Rusnak BMW team.

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Google Feb 14, 2022

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Google Feb 11, 2022

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Google Feb 11, 2022

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Google Feb 9, 2022

Purchase of M550 from lease program was very smooth. Sales and Finance people were friendly, knowledgeable and efficient. Would recommend this team for sales or lease purchases.

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Google Feb 9, 2022

We bought our first BMW here and had a great experience. Rusnak has the most inventory and we were able to get exactly what we wanted. Dany was our salesperson and he was so nice and helpful.

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Google Feb 7, 2022

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Google Jan 27, 2022

Had a great experience with Claude, my sales guy. Also Robert helped and Leila took care of the financial side. All were very pleasant to deal with. They were awesome and took great care of me.

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Google Jan 24, 2022

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Google Jan 24, 2022

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Google Jan 20, 2022

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Google Jan 15, 2022

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Google Dec 26, 2021

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Google Dec 24, 2021

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Google Dec 24, 2021

Just picked up a BMW X3 2022 and the process and assistance received along the way from Martik was fantastic. From professionalism, to being very personable, my experience couldn’t have been better. He constantly went out of his way to make sure everything from paperwork to the transfer of the car went well. The next person I know that is in search for a bmw, I’m recommending Martik at Rusnak Thousand Oaks.

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Google Dec 24, 2021

Great dealership! Purchased a certified pre-owned X3 and got a great no-haggle deal.

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Google Dec 22, 2021

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Google Dec 18, 2021

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Google Dec 9, 2021

This is the 3rd car from them they are very professional and good service I been dealing with Patrick He very helpful and so nice I recommended

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Google Dec 9, 2021

Awesome Experience with Robert, Darren and Nancy...

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Google Dec 9, 2021

I purchased a CPO 2019 BMW 750i from Rusnak BMW Dealership on 07 DEC 2021. The experience there was great. Sales Associate Howard Mack was very helpful in the buying experience. There was no pressure and he was very knowledgeable throughout the viewing and test drive of the vehicle. The lounge area was also nice and comfortable with a lot of amenities. Rusnak BMW is a great dealership to go to. They have a variety of stock and helpful associates.

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Google Dec 4, 2021

This is the Best BMW Dealer as they reply quickly and provide a very fair cost on Cars, Services and ETC

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Google Dec 2, 2021

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Google Dec 2, 2021

I have referred someone who also purchased a new vehicle at Rusnak BMW.

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Google Dec 2, 2021

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Google Nov 17, 2021

Unbelievable customer service from Victor B. Would recommend Rusnak BMW for a perfect buying experience. From sales to Finance manager Leila B a big thank you

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Google Nov 17, 2021

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Google Nov 17, 2021

I just purchased my second BMW this past weekend. I worked with Robert Rosas and Patrick Rodriguez. From the day I sent my email to the day I picked up my car I received superior customer service! I worked at Nordstrom for almost 10 years so I know what superior customer service should be like. Patrick kept me in the loop the entire process. Robert was the one to suggest that I build my BMW and boy am I glad I followed his advice! My 2022 X5 is absolutely GORGEOUS and it has everything that I wanted on it and best part….. ...

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Google Nov 12, 2021

Dealing with Rusnak BMW is always a wonderful experience. Mac was so patient and not pushy, really assisting me in finding the best car for ME and providing incredible service. Their team approach makes finalizing arrangements seamless and I thank Victor for jumping in on the day I needed help and Mac was at a BMW meeting. From sales to financial office services, they are so knowledgeable, caring and fun! Thanks all! I love my new M850i x-drive! It’s an amazing piece of machinery!!!!!

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Google Oct 25, 2021

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Google Oct 16, 2021

Very professional staff.

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Google Oct 16, 2021

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Google Oct 13, 2021

Got my x6 and it was fast , fair and at an even lower interest rate than we agreed to which was great.

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Google Oct 5, 2021

Amazing service! Claude Cantin is super helpful and the reason why I've been coming here for all my BMW purchases.

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Google Sep 17, 2021

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Google Sep 17, 2021

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Google Sep 13, 2021

2018 BMW X5M. I wanted CPO, low miles and an M. Rusnak has them and for the best price. Claude was my guy, professional, not pushy and stayed in contact. The entire experience was incredible. Go with Rusnak and ask for Claude!

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Google Sep 9, 2021

I’ve been using Rusnak for years now and I ill continue to use them going forward, especially after how smooth this last purchase was. My salesman, Vitaly was OUTSTANDING in knowledge of the product and level of service. I was impressed with the fact that no extra $5-10k over MSRP was tacked on as was the case with another non BMW dealership. This really makes me want to stay loyal to the brand as well as this particular dealership. I rarely have anything good to say about the car purchase process but after a few stressful attempts in ...

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Google Sep 1, 2021

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Google Aug 30, 2021

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Google Aug 24, 2021

Howard was a pleasure to work with. I would absolutely recommend him to anyone in the car buying market and I plan on working with him for my future car needs.

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Google Aug 24, 2021

Renee is my Service advisor and she is the best. She is knowledgeable and always is top of her work. Highly recommend her. Thank you Leila

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Google Aug 20, 2021

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Google Aug 7, 2021

Awesome experience walked in found the perfect X3 and drove away very happy

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Google Aug 6, 2021

My sales person, Claude Cantin, and the Finance Manger Nancy Lazar, were both very helpful and professional. Did not play games and were respectful of my time. Will reccomend!

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Google Jul 27, 2021

GREAT EXPERIENCE! See MICKEY, LEO, & BELLE (Finance), great guest service, super nice people. They went above & beyond, highly recommend! Thank you for providing me with excellent guest service and an totally reliable car, MUCH LOVE!!!

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Google Jul 22, 2021

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Google Jul 20, 2021

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Google Jul 14, 2021

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Google Jul 11, 2021

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Google Jul 11, 2021

Darren and the Sales Manager both provided outstanding service, and were very cooperative in addressing and remedying issues. Will certainly recommend dealership.

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Google Jul 8, 2021

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Google Jul 6, 2021

Victor was our salesman. He was so knowledgeable and helpful. He made the whole visit to the showroom easy and the the negotiations smooth. He has a great personality.

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Google Jul 5, 2021

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Google Jul 4, 2021

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Google Jul 4, 2021

Outstanding customer service from Mike Powell ( service advisor) always had a great experience taking my car in for service. Great service that we just bought an X3 from Rusnak and planning on taking it there for service too.

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Google Jul 4, 2021

Great team Great customer service Will do anything to get u what u want Definitely will he back here for my next vehicle Go in ask for Martik, he ll do his best to help you. If he wasnt working go home, go back tmrw again and ask for Martik. 🙂 Thank you Martik and Leila You fuys are the best 👌

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Google Jul 3, 2021

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Google Jul 3, 2021

Renee always does such a great job at communicating with me throughout my service and let’s me know what to expect. Excellent customer service and communication skills. She keep me coming back. Thank you for always taking great care of me and my vehicle Renee!

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Google Jun 28, 2021

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Google Jun 26, 2021

The service staff were defective prompt and courteous. I recommend them to anyone with a BMW.

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Google Jun 22, 2021

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Google Jun 21, 2021

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Google Jun 21, 2021

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Google Jun 16, 2021

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Google Jun 14, 2021

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Google Jun 13, 2021

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Google Jun 9, 2021

Always amazing service!


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