Customer Testimonials
2018 BMW X5M. I wanted CPO, low miles and an M. Rusnak has them and for the best price. Claude was my guy, professional, not pushy and stayed in contact. The entire experience was incredible. Go with Rusnak and ask for Claude!
I’ve been using Rusnak for years now and I ill continue to use them going forward, especially after how smooth this last purchase was. My salesman, Vitaly was OUTSTANDING in knowledge of the product and level of service. I was impressed with the fact that no extra $5-10k over MSRP was tacked on as was the case with another non BMW dealership. This really makes me want to stay loyal to the brand as well as this particular dealership. I rarely have anything good to say about the car purchase process but after a few stressful attempts in ...
Howard was a pleasure to work with. I would absolutely recommend him to anyone in the car buying market and I plan on working with him for my future car needs.
Renee is my Service advisor and she is the best. She is knowledgeable and always is top of her work. Highly recommend her. Thank you Leila
Awesome experience walked in found the perfect X3 and drove away very happy
My sales person, Claude Cantin, and the Finance Manger Nancy Lazar, were both very helpful and professional. Did not play games and were respectful of my time. Will reccomend!
GREAT EXPERIENCE! See MICKEY, LEO, & BELLE (Finance), great guest service, super nice people. They went above & beyond, highly recommend! Thank you for providing me with excellent guest service and an totally reliable car, MUCH LOVE!!!
All around great!
Darren and the Sales Manager both provided outstanding service, and were very cooperative in addressing and remedying issues. Will certainly recommend dealership.
Victor was our salesman. He was so knowledgeable and helpful. He made the whole visit to the showroom easy and the the negotiations smooth. He has a great personality.
Outstanding customer service from Mike Powell ( service advisor) always had a great experience taking my car in for service. Great service that we just bought an X3 from Rusnak and planning on taking it there for service too.
Great team Great customer service Will do anything to get u what u want Definitely will he back here for my next vehicle Go in ask for Martik, he ll do his best to help you. If he wasnt working go home, go back tmrw again and ask for Martik. 🙂 Thank you Martik and Leila You fuys are the best 👌
Renee always does such a great job at communicating with me throughout my service and let’s me know what to expect. Excellent customer service and communication skills. She keep me coming back. Thank you for always taking great care of me and my vehicle Renee!
The service staff were defective prompt and courteous. I recommend them to anyone with a BMW.
Always amazing service!
I Have been taking my beamer here for years!… their service crew is hands down the best. They have always taken great care of any car I bring to them. Josh Gates, a service manager over there has always gone the extra mile to make sure I fully understood what was going on with my vehicle, options I have & was always willing (when available) to provide me with a loaner vehicle. Im usually dont write reviews about my experience with a company, but I thought it the least I could do to show my appreciation to josh and every ...
I highly recommend Martik Gharibian for his desire to please, his patience, his honesty, his knowledge and the friendly manner in which he dedicated himself to cover all of our concerns.
Very happy with sales and service. Big thank you to Darren Evans!
Great job helping us find our BMW it was perfect and we are so happy thanks Rusnak BMW team!
I went there for an airbag recall. It was done smoothly and they even gave me a free car wash.
We had a great experience at Rusnak. Patrick and Leila were awesome. They were very patient with us and explained everything. We are very happy with our new car and the service we received there.
It was a great experience at the time that there is low inventory and high demand. They have listened to the options and detailed that I have expected from my car and helped me to find it on a busy day. I worked with Howard and Chris, two great person.
Bob rocked my urgent service experience when my car blew a hose. Got me in a loaner and back on the road so quickly! Perfect experience!!
Today was our first time visiting Rusnak BMW Thousand Oaks. I usually go to another BMW dealership, but we were in Thousand Oaks and decided to check out their inventory. My lease ends in October, and I am already dreaming about my next BMW, but it was my husband who found the truck of his dreams. Mark Weisberg was our salesperson, and he treated us to first class BMW service even though we weren't buying one. Mark was honest and genuine in his approach. We look forward to working with him again when I do buy my next BMW. ...
My i3 needed some TLC. With 80,000 miles, she still has a lot of life. I needed a loaner and Renee made it happen. I was treated like Royalty.
My Service Advisor, Renée Norris is awesome and so helpful. I needed service on my car this week. She made drop off simple and smooth and even better on the pickup. I’m about to trade my car at the end of my lease and I can’t wait to buy another one so that Renée can be my Service Advisor.
No hassle very friendly I actually bought two the same day. My salesman was awesome. Painless process Again with no hassle super friendly they took are all issues no problems. No questions asked. Just no prob sir we will help with out a problem
Renee is a great service Mgr. Always trying to help.
Convenient service to schedule. Done in time while having a nice loaner car. Vic was great
The mechanical work done was done great. But the person that washes the car does a terrible job! When I went to leave in the car there were dried bird droppings on the car. They said they washed it and they re-washed it. After the second wash you could see rag whip marks all over the hood.
My service advisor Bob was phenomenal! He exceeded my expectations because he made me feel he was there to fulfill my needs/concerns for my vehicle and not the his own!
Vitaly was terrific. Highly recomended
Mark W. was great to work with. Kept us in the loop and was patient with us through the whole process of ordering numerous cars. He has a great sense of humor and you can see how he genuinely cares about his customers. While we were there he attended to numerous families with very specific needs and everyone was happy in the end. You can tell his customers really care about him as well. The rest of the staff was really nice and even remembered my late father which meant a lot to me. Coming from Tesla is a big ...
I drive from Manhattan Beach to Westlake Rusnak BMW dealership because it is worth it. Always exceptional customer service!
Mike Powell is the best ASM i have ever had. I will always come back . Excellent service!!!!!!
Amazing service! I needed tires, the price was reasonable, the service advisor, Vick Deukmajian, was knowledgeable, helpful, courteous and provided service above and beyond. They were proactive and fixed small issues not fixed by other dealer. Definitely Rusnak BMW is our new home for sales and service.
Knowledgeable and experienced staff. Great customer service.
I have had great service since I started taking my car to Rusnak BMW. Art Simcox has been my service advisor and has taken care of any issue that arises.
Great experience acquiring a 540i. Smooth ordering, shipping, & acquisition of vehicle. Darren did a great job. Glad Kevin referred me. Also, Lauren did a fantastic job drilling down & explaining details of the interior consul.
Service advisor Bob Martin went out of his way to address a repair issue with my car. He made me a long-term BMW owner and customer of Rusnak BMW!
Ken, Leo, Carl, Jim, Jeff, Martik, Lauren, Vanessa...the best of the best!
I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of her my experience was great.
Excellent service provided by Robert Rosas. He found the car we needed in no time and all paperwork was ready once we arrived at dealership. Very smooth car buying experience . Thank you.
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