Customer Testimonials
Vick was amazing, overall experience 10 out of 10
Outstanding customer service. They worked to find discounts and quickly processed paperwork. Kept us informed.
Service writer John is always pleasant and professional. All cars repairs are overpriced.. Just like everything in life is ..
Renee is the best, so helpful
John was awesome and took great care of myself and of course my vehicle. I believe this is my tenth car with Rusnak. Mark Weisburg has always been my sales associate and is the best. Very professional and class operation. Thank you
Lecoya provided the best service I ever had and this is my 4th 7 series
It was an electrical problem
The service I experienced here is day and night compared to the Calabasas location. My service advisor Josh Gates was exceptional. He was very informative and gave me updates regarding my vehicle. He made sure I was taken care of from the time I delivered my car until I retrieved it back. I would highly recommend coming here where they treat you like a valuable customer instead of the Calabasas location. Calabasas bmw could learn a thing or two from the management in Thousand Oaks! 10/10
Art is a very professional service advisor who provides excellent customer service.
Dealer was cooperative and responsive it helping me secure my BMW and in delivering it to my home in Corona Del Mar.
Great experience at Rusnak BMW service. Wish I had been using this dealership for my service all along.
John was an excellent Service Advisor. Friendly, and helpful.
I bought a used cpo vehicle from here and really enjoyed the experience. The only downside was that it was a long line to get to the financing person to get me processed.
Scott was very patient and helpful with me navigating a car decision. No pressure compared to other dealers I stopped at. His follow up helped me get the best car for me in my price range. Thank you to you Scott and your entire team.
Service Advisor, Vick, and Service Manager, Carl are the best in the business. They really look after their customers and make the experience as painless as possible
Reene Norris provided exceptional service.
This is the 2nd time I’ve been to Rusnak BMW recently and the service team totally took care of me. They apply common sense problem solving which could have resulted in delays and possibly increased costs but that was avoided. Thanks to Renee and Carl!
I had a long wait, but everything I was concerned with was attended to.
The entire experience was outstanding. This is my second experience with Rusnak BMW - both times were a pleasure with the sales, management, customer service and the genius staff. They all made me feel welcomed and appreciated.
Professional, courteous, knowledgeable and thorough. Jennifer is great with her customers.
I have had my 2016 BMW 320i serviced at Rusnak BMW since I bought it there in January 2016. They always provide excellent service.
The service was prompt, and my car was ready when promised.
Sending a great review for Renee Norris. She’s taken care of me for many years now and I always get exceptional service from her
I had the best and easiest car buying experience of my life at Rusnak with Alex Kountouris and the rest of the staff. My trade in was easy, and Alex went far above and beyond to deliver a beautifully detailed car to me with the paperwork. I can't say enough about the service and care I received and the car is absolutely gorgeous. I could not be more impressed with the professionalism and kindness shown to me.
Car was towed in due to stuck clutch in down position. Repairs were completed satisfactorily.
I’ve bought several cars through Resnak And I’ve always appreciated the service and team support.
Josh Gates in service is the best!
Kianoush and Polo are the best team and Greta to work with. We love our new cars!
We had such a wonderful experience at RUSNAK BMW! Pat (Sales) and Polo (GM) were both incredibly friendly, welcoming, and helpful throughout the entire process. They made buying our beautiful new car easy, comfortable, and enjoyable from start to finish. We couldn’t be happier with our purchase and truly appreciated the excellent customer service. Thank you, Pat and Polo, for making it such a great experience! We highly recommend RUSNAK BMW!
John is the most friendliest, professional and caring representative at Rusnak BMW! Always courteous, gives the best recommendations for my car service and value. I’ll keep coming back as long as John is my rep! Thank you!
Had a very nice experience at Rusnak. They kept it simple and were easy to deal with.
Josh Gates is very dedicated, knowledgeable, and pleasant
Rusnak BMW is the best! They know what they are doing and I feel totally confident when I go there that the job will be done to my satisfaction. I was able to get the electric coupe overnight. What a fun BMW to drive.
Making my annual service appointment at Rusnak BMW was easy. My service advisor Renee was pleasant and efficient. She arranged to have an Uber take me home. The car was ready when promised. I highly recommend taking your BMW to Rusnak for service.
I had an absolutely wonderful experience with RUSNAK. The entire process was stress free, transparent and genuinely focused on making it happen for me . Thanks to the sales team . Highly recommend this dealership.
They took care of my busted tire and did the needed service, didn’t realize it’s all covered but when I spoke to the young man in the front, he corrected everything promptly and all was good. Great job
I never received pictures! I thought they were going to give them to me . I was there from 9:30 until 3:00 . My wish to stay. I would like the pictures if I can still get them per my son . I loved my advisor Jennifer comb she was so thorough and telling me what they were gonna do but she forgot to give me the pictures I think.
Very helpful were genuinely interested in my concerns unlike other dealers willing to go out of their way to help
Always a great experience at Rusnak. My 22 yo BMW had an outstanding recall and Vick addressed the issue quickly. Once they had the part I was in and out in less than an hour.
I was very pleased with the personal attention that the professional staff at the Rusnak BMW Service Department during my last visit. My issues were attended to with care and I was especially appreciative of the answers I received to my questions.
Amazing service and care for a complicated problem. Zach, our service advisor, and Carl from the team were exceptional in communicating the status, coordinating with a third party and providing us with an unmatched level of service compared to any other dealer in the area. The technician were through and exceptional in diagnosing and performing the required repairs and ensured that all items were meticulously repaired and maintained. One of the best service experience ever. This is our 12th BMW and we couldn’t be happier.
Excellent service experience.
Rusnak BMW in Westlake Village California met and exceeded expectations once again. My salesman Ryan B was prompt, very dedicated and knowledgeable. We were able to strike a deal with little fanfare. The finance department was equally amazing. I recommend Rusnak for anyone that’s looking for a BMW regardless of other options.
We always have a great experience at Rusnak BMW. Leo goes above and beyond to provide the best service, it’s greatly appreciated!
This is a great dealership with super helpful people. I highly recommend them to anyone interested in a new or used car.
A piece under the front of my car fell down and Josh said he ordered it and would call by 8/10 to come in. Never heard from him. Left 2 messages and the piece fell down again and the cheap plastic seat belt cover snapped off so I went to service on 8/17. Josh said he’d get back to me. I finally called 5 hours later and he said he’d was running back to check on my car and would call right back. 45 minutes later, I called back and he was on the phone. Lady put me on hold for quite some ... Read More Google - Aug 18, 2026
I had a great experience with Rex He was more knowledgeable and patient than any of the other sales rep I had talked to in the auto mall, which was quite refreshing. No one at Rusnak BMW was pushy, even in the finance department where you learn to except it. If other dealers operated like Rex and his team at Rusnak I think that people would not be so scared of the car buying experience. Highly recommend Rusnak BMW. thanks again everryone
We've bought several cars from Rusnak BMW. Always straightforward. No games. In the last few months we've bought 2 new cars from Adel and Scott. Both were a fantastic experience
Honestly, by far the best dealership experience I’ve ever had - would work with Rex at Rusnak again in a heartbeat. I actually leased a car from them without ever visiting the dealership and it could not have worked out better. My salesperson, Rex, was so on top of everything - trying to make me a fair deal, sending me all of the pictures and information I needed, coordinating shipping, etc. In a world full of shady dealerships, Rusnak bucks that trend. Thanks, guys!
Very professional, friendly and honest. They addressed all of my requests and were really fair in their dealings
Great customer service, honest, and looked out for my best interest. Good people working here.
Salespeople were polite , attentive, caring, respectful, honest in statements. Left to ponder purchasing and called back to inform them what would “seal the deal” and they agreed. Happy with purchase. A little heavy handed on pushing various warranties.
I had a really great sales guy helping me (Gabriel). Also the trade-in with my leased bmw was great (I think Leo). No complaints at all about any of the negotiations or buying process. In my opinion(and I only do this every few years so what do I know) I wish that the beginning of the finance period we could have reviewed the numbers- just an acknowledgement of where things stood and before I started signing off my existing car and before the new lease was established. I also had a scheduled appointment and perhaps they could streamline things ... Read More DealerRater - Jul 31, 2026
Welcoming experience, knowledge, supportive friend respect all other things you need to know they will taught you from warrant to maintain to expose to the sun to high-tech screen
I had an awesome experience with Rusnak BMW. My contact Pat was super helpful, quick to respond, honest, no haggle. I felt at home during my time and 200 % trusted to Pat and the dealership to the point that I did not even check if the out the door price was correct on the contract when I signed it. It surely was though.
I was shopping for a few yr used vehicles and was told they only sell excellent lease returns and I could tell when I got to see the car. The car is impeccably clean like brand new.
I ... Read More DealerRater - Jul 24, 2026
Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!
great service and sales reps here. Always take care of us without hassle or too many dealership shenanigans
Very friendly. They listened to me and got me in the car that fit me
Great dealer ship. Bought a used BMW eV from Ryan and Leo. They did not use high pressure sales practices, and seemed fair.
Rex Nahigian in Sales does this dealership proud. He is attentive, responsive, and knows what he is talking about. I liked that he admitted when he did not know something but was quick to find out for me. One of the best experiences I've had purchasing a vehicle. The BMW "Genius" Roman was also extremely helpful and patient, even with our never ending questions! Big thanks to the team at Rusnak BMW
This was probably the easiest buying experience I've ever had with getting a vehicle. Rex was absolutely easy to work with and he communicated very well. He responded quickly, answered all my questions and I felt very comfortable the whole time. Leo was also great to work with as he worked out an awesome deal for me with my trade in. From start to finish I give this place and its people a 10/10!! Thank you Rusnak BMW!!
I had the best experience, Robert was patient and never pressured me. I wasn’t sure of my timeline on the day of the test drive. But when we walked away and talked about the day we easily came back to loving the X3 and our experience at Rusnak. Robert addressed any and all of my follow up questions and came to me with very agreeable numbers out the gate I was able to make a informed decision and take delivery a couple days after the test drive all on my timeline and never pressured. Don’t get me started ... Read More DealerRater - Jun 15, 2026
I had an outstanding experience with Rusnak BMW. The staff was professional, knowledgeable, and genuinely focused on providing excellent customer service. The entire process was smooth, transparent, and stress-free. They took the time to answer all my questions and made sure I felt confident with my decision. I highly recommend Rusnak BMW to anyone looking for a first-class car-buying experience. Kudos to Alex Kountouris, our sales person for his friendliness and great customer care. I would recommend him for a reward.
Super friendly staff; honest and direct in their negotiations. I’ve used them in the past for service on a different car and the service staff is equally good.
Great experience at Rusnak BMW Thousand Oaks. Easy transaction. Financing approval was handled before showing up at the dealership to secure the vehicle. Price was very reasonable, and my experience with the sales team and finance department were top-notch. Highly recommend this dealer and I will return when it’s time for another vehicle.
This is the 5th vehicle I have purchased from RUSNAK BMW, and once again, they have proven why they are the best in the business. Having worked with them for years, I can confidently say that their level of service and professionalism remains unmatched.
A huge thank you to my salesperson, Vitaly, for his honesty, expertise, and for making the entire process completely seamless and pressure-free. I also want to highly commend Nancy, the finance manager, her paperwork handling is always transparent, efficient, and incredibly fast.
If you value a trustworthy, personalized approach and long-term reliability, I highly recommend this ... Read More DealerRater - May 20, 2026
A very good salesperson. But the same old hassels at closing. Pushing customer to add more stuff they don’t want and extra insurance. Much wasted time The electronics remain confusing in this BMW and the “genius” assigned to help was knowledgeable but annoyingly impatient.
Rex is an amazing, knowledgeable, honest and handsome young man! We are so happy with the experience him and his team provided us. This review is long overdue but thank you again Rusnak BMW for assisting our family in getting the car we dreamed of.
Rusnak BMW is a well stocked, well run, dealership that helped me purchase my preowned, certified BMW X3. Nesser and the team were very helpful, polite, kind and knowledgeable. I recommend this dealership.
Friendly people, great service, dependable, and reliable repairs. Easy to get and schedule service appointments and car is always ready when promised.
Very pleased with Ryan Bosman professionalism and calm manner. This is our 2nd BMW purchase from Rusnak BMW with Ryan as our sales consultant
Darren never followed up with my order and I was disappointed coming in to discuss about it. Was thrown away he said "he was busy" and gave an attitude in front of my wife.
Everyone was polite and helpful, and I felt like they were trying to get my purchase done as quickly as possible for my convenience.
I had the pleasure of working directly with Nasir Khan and it was like family from the moment we met. I am getting my sixth bmw in a row I had a seven series then 4 640-650 convertibles and now on my second X-5 over the last more than 20 years. Love my bmws and Nasir is not only crazy knowledgeable about your awesome product but we developed a friendship instantly and not sure many can say that about a buying leading a car experience. He is the face of your dealership and I think you have an amazing person that speaks ... Read More DealerRater - Apr 8, 2026
A+++ dealership! I’ve purchased cars from various Audi and BMW dealers this by far has been the most pleasant and smoothest experience. Lecoya and Stephen in the sales and financing department assets to the company.
By far, one of the best dealerships I’ve ever purchase from! I’ve dealt with various BMW, Audi dealerships, RUSNAK BMW by far has been the best experience.
Preparation for my visit was well above par. The team’s customer service transparency, communication and thoroughness throughout the entire process was amazing.
I drove over two hours to visit this dealership and they made the experience extremely enjoyable. Fully intend to purchase from again in the future.
My sales advisor Lecoya definitely an asset to the company. Her customer service, attention to detail and expertise on the product is second ... Read More DealerRater - Mar 30, 2026
Rusnak is professional, service first, kind care, and easy to deal with! Our experience was the best car buying moment we have ever had. From now on, all cars in my family will stay in the rusnak group. Not kidding. It was outstanding.
Professionals all around. They are the difference between a car buying process and a car buying experience.
I believe his title was “general sales manager” his name was Robert. This guy was friendly at first but we soon realized he was just trying screw our family over. I would stay away from this dealership with this management involved.
Not great experience yesterday. This my Assistant St account. They said Ineeded a battery asap and and SATURDAY I went to 3 brake and batteries and they tested my battery I did not need one. So I was afraid to drive. BMW quotedlike $700 for battery and service and all local places were $300 out the door.
Then I came 35 minutes late I was there for 6 hours for I needed to get a light for my car and 5 hours later they did have it written down and there said you don't need an oil change. One of the other thing I rather ... Read More Google - Mar 23, 2026
I had a great experience buying my 5 series. Will definitely be back even though it’s 30+ minutes from my house
