Customer Testimonials
Always amazing service!
I Have been taking my beamer here for years!… their service crew is hands down the best. They have always taken great care of any car I bring to them. Josh Gates, a service manager over there has always gone the extra mile to make sure I fully understood what was going on with my vehicle, options I have & was always willing (when available) to provide me with a loaner vehicle. Im usually dont write reviews about my experience with a company, but I thought it the least I could do to show my appreciation to josh and every ...
I highly recommend Martik Gharibian for his desire to please, his patience, his honesty, his knowledge and the friendly manner in which he dedicated himself to cover all of our concerns.
Very happy with sales and service. Big thank you to Darren Evans!
Great job helping us find our BMW it was perfect and we are so happy thanks Rusnak BMW team!
I went there for an airbag recall. It was done smoothly and they even gave me a free car wash.
We had a great experience at Rusnak. Patrick and Leila were awesome. They were very patient with us and explained everything. We are very happy with our new car and the service we received there.
It was a great experience at the time that there is low inventory and high demand. They have listened to the options and detailed that I have expected from my car and helped me to find it on a busy day. I worked with Howard and Chris, two great person.
Bob rocked my urgent service experience when my car blew a hose. Got me in a loaner and back on the road so quickly! Perfect experience!!
Today was our first time visiting Rusnak BMW Thousand Oaks. I usually go to another BMW dealership, but we were in Thousand Oaks and decided to check out their inventory. My lease ends in October, and I am already dreaming about my next BMW, but it was my husband who found the truck of his dreams. Mark Weisberg was our salesperson, and he treated us to first class BMW service even though we weren't buying one. Mark was honest and genuine in his approach. We look forward to working with him again when I do buy my next BMW. ...
My i3 needed some TLC. With 80,000 miles, she still has a lot of life. I needed a loaner and Renee made it happen. I was treated like Royalty.
My Service Advisor, Renée Norris is awesome and so helpful. I needed service on my car this week. She made drop off simple and smooth and even better on the pickup. I’m about to trade my car at the end of my lease and I can’t wait to buy another one so that Renée can be my Service Advisor.
No hassle very friendly I actually bought two the same day. My salesman was awesome. Painless process Again with no hassle super friendly they took are all issues no problems. No questions asked. Just no prob sir we will help with out a problem
I had the opportunity to do business with Mr. Claude, a very kind and an extremely humble person from the Internet Sales department. I found my amazing car and he was able to get me the best deal possible. Also Ms. Leila again a very gracious lady helped us with the process too. We felt so happy to have found you both. You both helped us with so much grace and class. I recommend this place 100% Thank you both and Rusnak BMW!
Renee is a great service Mgr. Always trying to help.
Convenient service to schedule. Done in time while having a nice loaner car. Vic was great
The mechanical work done was done great. But the person that washes the car does a terrible job! When I went to leave in the car there were dried bird droppings on the car. They said they washed it and they re-washed it. After the second wash you could see rag whip marks all over the hood.
My service advisor Bob was phenomenal! He exceeded my expectations because he made me feel he was there to fulfill my needs/concerns for my vehicle and not the his own!
Vitaly was terrific. Highly recomended
Mark W. was great to work with. Kept us in the loop and was patient with us through the whole process of ordering numerous cars. He has a great sense of humor and you can see how he genuinely cares about his customers. While we were there he attended to numerous families with very specific needs and everyone was happy in the end. You can tell his customers really care about him as well. The rest of the staff was really nice and even remembered my late father which meant a lot to me. Coming from Tesla is a big ...
I drive from Manhattan Beach to Westlake Rusnak BMW dealership because it is worth it. Always exceptional customer service!
Mike Powell is the best ASM i have ever had. I will always come back . Excellent service!!!!!!
Amazing service! I needed tires, the price was reasonable, the service advisor, Vick Deukmajian, was knowledgeable, helpful, courteous and provided service above and beyond. They were proactive and fixed small issues not fixed by other dealer. Definitely Rusnak BMW is our new home for sales and service.
Knowledgeable and experienced staff. Great customer service.
I have had great service since I started taking my car to Rusnak BMW. Art Simcox has been my service advisor and has taken care of any issue that arises.
Great experience acquiring a 540i. Smooth ordering, shipping, & acquisition of vehicle. Darren did a great job. Glad Kevin referred me. Also, Lauren did a fantastic job drilling down & explaining details of the interior consul.
Service advisor Bob Martin went out of his way to address a repair issue with my car. He made me a long-term BMW owner and customer of Rusnak BMW!
Ken, Leo, Carl, Jim, Jeff, Martik, Lauren, Vanessa...the best of the best!
Heads up mph still not correct after 3 serviced!
Great service ... very personable professional respectful and courteous. Highly recommended the team... plus good cars.
My 4th vehicle purchased from Mark Weisberg and Leo Berry, such a pleasant seamless experience! Highly recommend them!
Great service!
I was in & out in 1 hour for my 1 year service!!! What a pleasure!!
Great service, clean facility, nice folks and they always have my car ready when promised and it’s always cleaner than when I dropped it off.
I got my BMW 525 with Affordable price and extremely service from Martik G . Thank you
Art is amazing! Every service appointment he has been hands on an always exceeded all of my expectations!
Super professional, clean and kind people. They serviced my car in under 2 hours, washed it and gave it back perfectly! Thanks
Josh, is aways on top of all the needs of his clients. Satisfaction guaranteed !
I brought in my X3 for its maintenance appointment. I received excellent service. Vick took care of everything. I needed a ride to work and he ordered an Uber for me. I am so glad I got the maintenance package when got my car. It was worth it. Wipers were replaced and batteries replaced in both key fobs. I highly recommend Rusnak BMW. They make service appointments seamless.
The entire staff is extremely kind and helpful — really appreciated the super fast digital signing process for leasing. I have never experienced such an efficient car buying experience. Super thanks to Robert Rosas and his team - such a pleasant experience. Many thanks to LeCoya who helped me meander through securing a great car with all the features I needed. Thanks to Arleta who walked me effortlessly through finance. Many thanks to the finance advisor Leila. Thanks to Fred for presenting a super shiny car with a full tank of gas and such a great ending to receive great tips ...
I have worked with Mickey Belt for years and he is one of the best in the business, knowledgeable, helpful and super friendly. I came in not really sure what I wanted to lease and Mickey spent extra time with me to make sure I ended up with exactly what I was looking for. I can’t recommend Rusnak and Mickey enough — all around friendly staff and amazing selection of cars.
Loved Renee Norris Very helpful.
I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of her my experience was great.
Excellent service provided by Robert Rosas. He found the car we needed in no time and all paperwork was ready once we arrived at dealership. Very smooth car buying experience . Thank you.
Excellent customer service and great deal on certified preowned BMW. Mickey was very helpful with trade-in and financing process. If you are looking for new or used BMW in SoCal, RUSHNAK is highly recommend.
Leave Us A Review
