Customer Testimonials
Adel, Jeff, and Nancy made for an excellent experience. They were friendly, knowledgeable and patient. They all made contributions during the process to help work out the details. We would highly recommend them.
I appreciated the attention and communication of our salesperson Patrick. He made a personalized video of my new car and also handled as much of the buying process in advance as possible so that our time at the dealership was swift.
Mickey Belt and staff were very knowledgeable and easy to work with. Experience was easy
Great experience with Rex!
Brandon was very friendly at the sales and did everything he could to help with our needs. He kept customer first approach and now I am driving my first hybrid BMW!
This was one of the best part by experiences I have ever had. Everything was extremely smooth, and everyone was very helpful!
Ryan at Rusnak made the purchase of my new 7 series a quick and enjoyable experience, along with Belle in finance and genius tech Eddie. This is my 4th 7 and this experience matches the car’s luxury, this has not been the case with other dealers in the past.
Fast email response. Easy paperwork and financing. In and out
Friendly customer service. The receptionist "Theresa" was very helpful.
Shout out to Martik and the Rusnak team for all your professionalism!!
Renee Norris from the service department really helped me and my mom out with getting a free rental car. The part to fix our BMW is on backorder for a few weeks now. We needed a rental to help get around. She should be promoted immediately. Thanks, Renee!
Every-time! The customer service here only gets better each time we come. Bob the best. Now Josh! Thank you guys so much! Always.
Our salesman Mark Weisberg who is very knowledgeable and experienced got us through the difficult task of purchasing our car at the end of the lease. We certified the vehicle as well. Highly recommended any buyer doing that.
Great parts department
Great customer service and purchased a beautiful car
It was a great experience at Rusnak, thanks to Rex!
I made another BMW purchase from Rusnak BMW in Westlake Village. The Rusnak team consists of great people that ensure the clients are fully satisfied. Ken, Rodger, and Mickey took great care of me and I am very happy in my new BMW.
Ryan, Rex & Nancy were just wonderful! They took all the pain away from buying a new car. We were very impressed.
Everyone at Rusnak BMW was knowledgeable and very personable. This purchase was effortless and dare I say Fun.
Martik is a great salesman. Professional and vey dedicated to BMW and customers. He is knowledgeable about the details of the car and spent the time to go over all the features and answer all questions.
It was a pleasure to buy a car from Nasir and Rusnak, everything was explained in detail despite it being after closing on a Sunday night.
Very efficient, continuous updates as I waited for my car to be produced.
Followed him from Bob Smith after purchasing at least 6 BMW?s with him.
We were in the market for a new X5 45E, started our search online, and connected with Ryan Bosman who became our Sales Consultant. Ryan helped us find an incoming vehicle that best fit our needs around our schedule with ease - it was just that simple! Ryan is an absolute pleasure to work with and made the entire process transparent and fun! And we cannot forget the terrific work of our Finance Manager, Nancy Lazar, who made wrapping things up a breeze! Thank you so much to the entire team!
We were in the market for a new X5 45E, started our search online, and connected with Ryan Bosman who became our Sales Consultant. Ryan helped us find an incoming vehicle that best fit our needs around our schedule with ease - it was just that simple! Ryan is an absolute pleasure to work with and made the entire process transparent and fun! And we cannot forget the terrific work of our Finance Manager, Nancy Lazar, who made wrapping things up a breeze! Thank you so much to the entire team!
We ordered and purchased our car with the expert help of Ryan Bosman, who was absolutely excellent. The whole process straightforward and drama-free - in fact, we made a deal entirely over text message. But beyond that, Ryan really helped us out of a bind. We ended up needing the car sooner than we thought, and he made sure we were at the front of the line. Other dealers told us 6-8 months for our order, we received ours in 6 weeks. When it arrived, the document signature process was super easy. When we picked the car up, it felt like ...
Got my first paid service done by them. They have been very professional in their approach. Work has been done to resolve the issues. Another local dealership made us come 2-3 times for a tire pressure issue and just added more air but Rusnak BMW diagnosed the problem and suggested we get the tire puncture fixed. Happy with them.
The salesman was amazing and went far beyond his duties to help get the car I wanted.
Mickey is amazing we have bough 4 cars from him and my son may be getting another soon he is super honest and just a fun guy makes the chore of cat buying good Thank you!!!!!
We picked up the new car we had ordered this week from Rusnak BMW. We were so excited it arrived early !! The delivery experience was exceptional. When we arrived it was waiting in front of the showroom ready to go. After a very quick (And Pleasant) lease paperwork signing, the in house BMW Genius sat in the car with us for over 90 minutes explaining everything and setting up our phones with the BMW App. We have never had such a great experience buying a New Car !! What a treat !!
First class
I met Mark through one of my clients and we struck up a conversation. We stayed in touch as I live on N. Cal. I saw a certified 430i on the website that looked like a great value and purchased it. Mark gave me a fair deal even though this is not a buyer?s market. So far I?m very happy to do business with Mark and Rusnak.
Ryan was THE BEST!! Honestly, we dread buying cars but he made it SO great! Professional, reasonable, kind and helpful in every way.
We had a great experience buying a new car at Rusnak BMW in Thousand Oaks. The facility itself is very comfortable. We can especially recommend Ryan Bosman who made sure the whole process was transparent and seamless.
The purchase went very smoothly. Your staff was excellent and well informed. My sales agent went the extra mile to get what I asked for in trade. The technical staff was very informative and helpful. Overall, it was a great experience.
Ryan Bosman was an absolute pleasure to work with. He found and secured the car we wanted and it was such a great experience. He went above and beyond! Highly recommend to anyone looking for a painless process.
Ryan Bosman was amazing to work with! He made it so easy to find and secure the car we wanted. I am so happy with the whole experience!
Great service and great selection!
Ryan Bosman was great we talked numbers on the phone agreed on the price. When I got there there was no hassle just quick turnaround. I had to leave the car there for a couple days and Ryan came in early to meet me at a time that was best for me. Had the car detailed filled up and ready to go. It was a great experience. Will definitely be buying next car there.
I had a great experience with Rusnak BMW. I bought a used truck 2019 AT4 with a premium package. Ryan was very helpful. Planing on buying a BMW in the future from him.
Rusnak BMW of Thousand Oaks has again exceeded my expectations. My service advisor, Vick Deukmajian, has never been dismissive like other dealers (Bob Smith BMW). He always takes the time to explain the services required for the vehicle and the schedule of maintenance. Even though it took time to diagnose the issue, the Rusnak team was thorough in diagnosing the issue with my vehicle, and they were constantly in contact with us, providing us with detailed updates on the work. I will time and time again praise Vick, his supervisors, and his techs at Rusnak. The dealer is out of ...
Took my M4 Comp here. Absolutely stunning experience, thank you very much to everyone at this dealership 💛 MacArthur #1 salesman 🫶
Amazing! Big thanks to Martik, Leila, and Will! Highly recommend for any automotive needs.
I would like to write this review in recognition to the good customer service my sales person Mr. McArthur from Thousand Oaks Rusnak dealership offer us. From all the sale persons kicking it in the parking lot and doing anything but to stare at cars, Mr. McArthur was the only one that approach us to offer us his help when we drove into the dealership facility. His friendliness and great attitude made us buy two cars that day instead of one, our transaction was very smooth and easy. Thanks again Mr. McArthur I would like to thank my sales person ...
Ryan Bosman, was absolutely amazing. Great guy! Thank you for the easy + transparent out-of-state sale of my 2019 BMW i8!
Hamid was very helpful and knowledgeable about the vehicle.
Very awesome dealership everyone is trying make sure you leave with the best customer service !! I would like to thank Danny for making this such a wonderful experience on helping us order a New M340i!
Amazing experience! All the staff, especially Nenad Sekulic, were extremely helpful!
It was straightforward and pleasant...over and done within an hour.
Amazing people and wonderful experience. It’s my second BMW from this place and won’t be the last. Thank you! It’s hard to find honest car dealers, however, if there is one dealership that would suggest to everyone, it would be it.
The smoothest dealer experience ever. Everyone was professional and treated me very well. Darren specifically was awesome.
Are sales Rep. Was Friendly Helpful and knowledgeable. Was a great experience. This was are second time back to this Dealership. Thank You !
Fast and friendly easy fix
We found a Certified Pre-Owned vehicle on Rusnak's website and contacted the dealership to discuss our interest. Because we live 120 miles away, it was important that the details be worked out prior to making the drive to purchase and pick up the vehicle. We worked with Bob and Martik and they were terrific throughout the process. In the end, we were able to work through our trade-in and other details and drive up to make our purchase on the same day. The staff couldn't have been more professional and helpful -- and they did everything they could to ...
We have bought 5 cars here. Each time, we had great experiences! They are fair, honest and work hard to get you in the car you want. The salesmen are professional, friendly and thorough. I can't recommend them enough!
We just picked up our third X5 on Saturday that Hamid Mafi ordered for us. It’s our 7th BMW between my wife and I. Six of our vehicles have come from Rusnak. Drew Sebring originally assisted us for my first 650 and then Hamid took over taking care of us. He is more than a knowledgeable, professional and personable sales person. We always have fun when we’re in his presence. My wife and I trust him, know that we’re in good hands and truly believe that we have developed a friendship and are members of the Rusnak family. ...
We had a great experience with BMW of Rusnak. From the very beginning we felt very comfortable with Martik and Nancy. They were tentative, willing to answer any questions me and my husband had and very concerned with our satisfaction. This is our first BMW and we could not ask for a better experience. We are so happy with our new car. We will ABSOLUTELY recommend Martik and Nancy and their team to all of our friends and family. Thank you guys very much!!!
Always a great experience with Robert Rosas and his team! This year I worked with LeCoya and she was delightful. Rusnak BMW did not disappoint. Thank you LeCoya!
One of the happiest things this year, thank you Bob for letting us experience a pleasant car buying experience~ btw, my cat likes it too.
They’ve been so awesome!! From purchase to service—thank you!
I had a very good experience at Rusnak. Everyone was helpful and knowledgeable about the car I was interested in purchasing. They made the process easy and I really appreciate that!
Leasing my car through Ruznak was a great experience. I ordered my car through them so I was able to get the exact model features I wanted. Process was super easy. Shout out to Kevin Woods who handled the sale. Ruznak is much more consumer-oriented than many other BMW dealerships in the area.
Hamid is an awesome and professional salesperson! The transaction went very smooth. I got what I wanted in a matter of an hour. Thank you Hamid ! Always had a great experience with Rusnak BMW thousand oaks !
Excellent customer service! Vitaly is great and he made the process very simple and easy. I ordered my car with him. While I was waiting, he kept me posted with status without being “pushy”. Once my car arrived to the dealership everything was smooth, it took me nothing to get everything done even with the finance department. I will definitely recommend Vitaly and Rusnak BMW!
I am kind of far from Rusnak but I go there no matter what. Martik is an amazing salesperson and I recommend him to anyone who wants to get an ultimate driving machine.
My wife and I went in “just looking” and walked out with a new 2022 740i m sport. We worked with Mark Weisberg who as absolutely wonderful and putting the deal together was rather easy. Thanks to Mark and the Rusnak BMW team.
Purchase of M550 from lease program was very smooth. Sales and Finance people were friendly, knowledgeable and efficient. Would recommend this team for sales or lease purchases.
We bought our first BMW here and had a great experience. Rusnak has the most inventory and we were able to get exactly what we wanted. Dany was our salesperson and he was so nice and helpful.
Had a great experience with Claude, my sales guy. Also Robert helped and Leila took care of the financial side. All were very pleasant to deal with. They were awesome and took great care of me.