Customer Testimonials
The service was prompt, and my car was ready when promised.
Sending a great review for Renee Norris. She’s taken care of me for many years now and I always get exceptional service from her
I had the best and easiest car buying experience of my life at Rusnak with Alex Kountouris and the rest of the staff. My trade in was easy, and Alex went far above and beyond to deliver a beautifully detailed car to me with the paperwork. I can't say enough about the service and care I received and the car is absolutely gorgeous. I could not be more impressed with the professionalism and kindness shown to me.
Car was towed in due to stuck clutch in down position. Repairs were completed satisfactorily.
I’ve bought several cars through Resnak And I’ve always appreciated the service and team support.
Josh Gates in service is the best!
Kianoush and Polo are the best team and Greta to work with. We love our new cars!
We had such a wonderful experience at RUSNAK BMW! Pat (Sales) and Polo (GM) were both incredibly friendly, welcoming, and helpful throughout the entire process. They made buying our beautiful new car easy, comfortable, and enjoyable from start to finish. We couldn’t be happier with our purchase and truly appreciated the excellent customer service. Thank you, Pat and Polo, for making it such a great experience! We highly recommend RUSNAK BMW!
John is the most friendliest, professional and caring representative at Rusnak BMW! Always courteous, gives the best recommendations for my car service and value. I’ll keep coming back as long as John is my rep! Thank you!
Had a very nice experience at Rusnak. They kept it simple and were easy to deal with.
Josh Gates is very dedicated, knowledgeable, and pleasant
Rusnak BMW is the best! They know what they are doing and I feel totally confident when I go there that the job will be done to my satisfaction. I was able to get the electric coupe overnight. What a fun BMW to drive.
Making my annual service appointment at Rusnak BMW was easy. My service advisor Renee was pleasant and efficient. She arranged to have an Uber take me home. The car was ready when promised. I highly recommend taking your BMW to Rusnak for service.
I had an absolutely wonderful experience with RUSNAK. The entire process was stress free, transparent and genuinely focused on making it happen for me . Thanks to the sales team . Highly recommend this dealership.
They took care of my busted tire and did the needed service, didn’t realize it’s all covered but when I spoke to the young man in the front, he corrected everything promptly and all was good. Great job
I never received pictures! I thought they were going to give them to me . I was there from 9:30 until 3:00 . My wish to stay. I would like the pictures if I can still get them per my son . I loved my advisor Jennifer comb she was so thorough and telling me what they were gonna do but she forgot to give me the pictures I think.
Very helpful were genuinely interested in my concerns unlike other dealers willing to go out of their way to help
Always a great experience at Rusnak. My 22 yo BMW had an outstanding recall and Vick addressed the issue quickly. Once they had the part I was in and out in less than an hour.
I was very pleased with the personal attention that the professional staff at the Rusnak BMW Service Department during my last visit. My issues were attended to with care and I was especially appreciative of the answers I received to my questions.
Amazing service and care for a complicated problem. Zach, our service advisor, and Carl from the team were exceptional in communicating the status, coordinating with a third party and providing us with an unmatched level of service compared to any other dealer in the area. The technician were through and exceptional in diagnosing and performing the required repairs and ensured that all items were meticulously repaired and maintained. One of the best service experience ever. This is our 12th BMW and we couldn’t be happier.
Excellent service experience.
Outstanding service from Art! Rusnak BMW always makes sure the customer is taken care of. We will continue to be longstanding customers!
Rusnak BMW in Westlake Village California met and exceeded expectations once again. My salesman Ryan B was prompt, very dedicated and knowledgeable. We were able to strike a deal with little fanfare. The finance department was equally amazing. I recommend Rusnak for anyone that’s looking for a BMW regardless of other options.
We always have a great experience at Rusnak BMW. Leo goes above and beyond to provide the best service, it’s greatly appreciated!
This is a great dealership with super helpful people. I highly recommend them to anyone interested in a new or used car.
Renee is a very smart and thorough Service Consultant. She suggested I bring my car in over the weekend to make sure that Service would have my tires available for replacement the following week. Otherwise I wouldn't have been able to plan our road trip up the Coast. Thanks Renee!
Helped same day for a tire replacement and also did the service. Appreciate the timeliness and friendly service.
Excellent experience from begining to end. Friendly, knowledgeable I can’t say enough good things about this dealership & Service Department. Detailed video texted to you of status of your car upon leaving after your service.
I had a great experience with Rex He was more knowledgeable and patient than any of the other sales rep I had talked to in the auto mall, which was quite refreshing. No one at Rusnak BMW was pushy, even in the finance department where you learn to except it. If other dealers operated like Rex and his team at Rusnak I think that people would not be so scared of the car buying experience. Highly recommend Rusnak BMW. thanks again everryone
We've bought several cars from Rusnak BMW. Always straightforward. No games. In the last few months we've bought 2 new cars from Adel and Scott. Both were a fantastic experience
Excellent service all around
John Ivers is the best service associate! Thank you BMW for delivering high value customer service.
Very professional and friendly. Great experience.
Wonderful and quick tire rim repair. 10/10
Service was excellent
Victor was perfect
Honestly, by far the best dealership experience I’ve ever had - would work with Rex at Rusnak again in a heartbeat. I actually leased a car from them without ever visiting the dealership and it could not have worked out better. My salesperson, Rex, was so on top of everything - trying to make me a fair deal, sending me all of the pictures and information I needed, coordinating shipping, etc. In a world full of shady dealerships, Rusnak bucks that trend. Thanks, guys!
As always, the service at Rusnak BMW was excellent.
Very professional, friendly and honest. They addressed all of my requests and were really fair in their dealings
Great customer service, honest, and looked out for my best interest. Good people working here.
Rennee was fantastic, couldnt be happier. Her attention to detail andy needs were top notch. Shes a trie profesional.
Rene is the best, to treat me like I’m the most important customer.
My service advisor Josh is always there for all my needs, I have been working with him for many years. He is a true professional.
Salespeople were polite , attentive, caring, respectful, honest in statements. Left to ponder purchasing and called back to inform them what would “seal the deal” and they agreed. Happy with purchase. A little heavy handed on pushing various warranties.
I had a really great sales guy helping me (Gabriel). Also the trade-in with my leased bmw was great (I think Leo). No complaints at all about any of the negotiations or buying process. In my opinion(and I only do this every few years so what do I know) I wish that the beginning of the finance period we could have reviewed the numbers- just an acknowledgement of where things stood and before I started signing off my existing car and before the new lease was established. I also had a scheduled appointment and perhaps they could streamline things ... Read More DealerRater - Jul 31, 2026
Welcoming experience, knowledge, supportive friend respect all other things you need to know they will taught you from warrant to maintain to expose to the sun to high-tech screen
Service was quick. I had another warranty item so they gave me a loaner.
Quick and easy. Really like the video inspection and summary.
I work with advisor Josh. He’s always been pleasant to work with. This time, the car was in for a recall. Upon inspection, they let me know of a nail in one of my tires. I got that taken care of immediately. I had an issue in the past when I was told my tires were good and within a week, I got a flat. I think they mostly go on tread, not miles on tires. I’m still pleased with the service at this dealer.
Art and the team provide great service. Fully transparent and detailed. Been going there for 9’years now.
Excellent service.
Bought a CPO M550 with front steering noise. Apparently BMW was hesitant to replace steering gear. It took two weeks but Rusnak got it done. Vick Deukmajian was wonderfully communicative and a real pro.
I had an awesome experience with Rusnak BMW. My contact Pat was super helpful, quick to respond, honest, no haggle. I felt at home during my time and 200 % trusted to Pat and the dealership to the point that I did not even check if the out the door price was correct on the contract when I signed it. It surely was though.
I was shopping for a few yr used vehicles and was told they only sell excellent lease returns and I could tell when I got to see the car. The car is impeccably clean like brand new.
I ... Read More DealerRater - Jul 24, 2026
Jennifer was great in making sure I was taken care of with a loaner. Overall experience A+
We were passing through Thousand Oaks on our way to Northern California when the check engine light came on. We stopped at Rusnak BMW just an hour before closing and Josh got our repair set up and a loaner car in less than an hour. He stayed in communication with us and tracked down that the work was under warranty. We could not have asked for a better experience, especially from an out of town dealer who would never see us again. For us it was a pleasure and a relief, but we could tell that it was the way ... Read More Google - Jul 23, 2026
Fast and quick. Wanted for oil change and was completed right on time.
Jennifer and the rest of the team at Rusnak BMW Service are fantastic and I wouldn’t go anywhere else for help with my IX. They recognize what a hassle typical service encounters are and do everything they can to make it not that. So much so that I pass a different BMW dealership on my way to do business with them. They are leaps and bounds better than the competition!
I bought a new X3 because I enjoyed the loaner so much!
Excellent service!
Renee is great. She is wonderful to work with and she and her team at Rusnak go over and above in the service they provide.
Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!
Customer service at its best!
Very happy with the service 👍🏻 Very professional staff. Thank you!
Amazing to work with Mr. Ives. Very accommodating with transportation. Thanks
Renee our service advisor solved a problem with uncommon efficiency and professionalism. Excellent customer service!
My advisor Renee is very helpful and informitative with the service. She rendered an excellent customer service throughout the whole process. I definitely recommend this dealership.
Vick is the best. If your car needs service, ask for him; he can answer all of your questions and get you out the door ASAP.
Great service
