Customer Testimonials

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Google Sep 27, 2022

We ordered and purchased our car with the expert help of Ryan Bosman, who was absolutely excellent. The whole process straightforward and drama-free - in fact, we made a deal entirely over text message. But beyond that, Ryan really helped us out of a bind. We ended up needing the car sooner than we thought, and he made sure we were at the front of the line. Other dealers told us 6-8 months for our order, we received ours in 6 weeks. When it arrived, the document signature process was super easy. When we picked the car up, it felt like ...

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Google Sep 23, 2022

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Google Sep 21, 2022

Got my first paid service done by them. They have been very professional in their approach. Work has been done to resolve the issues. Another local dealership made us come 2-3 times for a tire pressure issue and just added more air but Rusnak BMW diagnosed the problem and suggested we get the tire puncture fixed. Happy with them.

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Cars Sep 19, 2022

The salesman was amazing and went far beyond his duties to help get the car I wanted.

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Google Sep 19, 2022

Mickey is amazing we have bough 4 cars from him and my son may be getting another soon he is super honest and just a fun guy makes the chore of cat buying good Thank you!!!!!

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Cars Sep 18, 2022

We picked up the new car we had ordered this week from Rusnak BMW. We were so excited it arrived early !! The delivery experience was exceptional. When we arrived it was waiting in front of the showroom ready to go. After a very quick (And Pleasant) lease paperwork signing, the in house BMW Genius sat in the car with us for over 90 minutes explaining everything and setting up our phones with the BMW App. We have never had such a great experience buying a New Car !! What a treat !!

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Google Sep 16, 2022

First class

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Cars Sep 14, 2022

I met Mark through one of my clients and we struck up a conversation. We stayed in touch as I live on N. Cal. I saw a certified 430i on the website that looked like a great value and purchased it. Mark gave me a fair deal even though this is not a buyer?s market. So far I?m very happy to do business with Mark and Rusnak.

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Google Sep 13, 2022

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DealerRater Sep 10, 2022

Ryan was THE BEST!! Honestly, we dread buying cars but he made it SO great! Professional, reasonable, kind and helpful in every way.

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Google Sep 10, 2022

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Cars Sep 5, 2022

We had a great experience buying a new car at Rusnak BMW in Thousand Oaks. The facility itself is very comfortable. We can especially recommend Ryan Bosman who made sure the whole process was transparent and seamless.

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Google Sep 3, 2022

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Google Aug 29, 2022

The purchase went very smoothly. Your staff was excellent and well informed. My sales agent went the extra mile to get what I asked for in trade. The technical staff was very informative and helpful. Overall, it was a great experience.

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Cars Aug 27, 2022

Ryan Bosman was an absolute pleasure to work with. He found and secured the car we wanted and it was such a great experience. He went above and beyond! Highly recommend to anyone looking for a painless process.

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DealerRater Aug 27, 2022

Ryan Bosman was amazing to work with! He made it so easy to find and secure the car we wanted. I am so happy with the whole experience!

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Google Aug 22, 2022

Great service and great selection!

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Google Aug 14, 2022

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Cars Aug 5, 2022

Ryan Bosman was great we talked numbers on the phone agreed on the price. When I got there there was no hassle just quick turnaround. I had to leave the car there for a couple days and Ryan came in early to meet me at a time that was best for me. Had the car detailed filled up and ready to go. It was a great experience. Will definitely be buying next car there.

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Cars Aug 3, 2022

I had a great experience with Rusnak BMW. I bought a used truck 2019 AT4 with a premium package. Ryan was very helpful. Planing on buying a BMW in the future from him.

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Google Aug 1, 2022

Patrick Rodriguez was professional and thorough. I highly recommend Rusnak BMW.

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Google Jul 29, 2022

Rusnak BMW of Thousand Oaks has again exceeded my expectations. My service advisor, Vick Deukmajian, has never been dismissive like other dealers (Bob Smith BMW). He always takes the time to explain the services required for the vehicle and the schedule of maintenance. Even though it took time to diagnose the issue, the Rusnak team was thorough in diagnosing the issue with my vehicle, and they were constantly in contact with us, providing us with detailed updates on the work. I will time and time again praise Vick, his supervisors, and his techs at Rusnak. The dealer is out of ...

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Google Jul 20, 2022

Took my M4 Comp here. Absolutely stunning experience, thank you very much to everyone at this dealership 💛 MacArthur #1 salesman 🫶

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Google Jul 19, 2022

Amazing! Big thanks to Martik, Leila, and Will! Highly recommend for any automotive needs.

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Google Jul 13, 2022

I would like to write this review in recognition to the good customer service my sales person Mr. McArthur from Thousand Oaks Rusnak dealership offer us. From all the sale persons kicking it in the parking lot and doing anything but to stare at cars, Mr. McArthur was the only one that approach us to offer us his help when we drove into the dealership facility. His friendliness and great attitude made us buy two cars that day instead of one, our transaction was very smooth and easy. Thanks again Mr. McArthur I would like to thank my sales person ...

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Google Jul 4, 2022

Ryan Bosman, was absolutely amazing. Great guy! Thank you for the easy + transparent out-of-state sale of my 2019 BMW i8!

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Google Jun 29, 2022

Hamid was very helpful and knowledgeable about the vehicle.

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Google Jun 29, 2022

Very awesome dealership everyone is trying make sure you leave with the best customer service !! I would like to thank Danny for making this such a wonderful experience on helping us order a New M340i!

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Google Jun 16, 2022

Amazing experience! All the staff, especially Nenad Sekulic, were extremely helpful!

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Google Jun 11, 2022

It was straightforward and pleasant...over and done within an hour.

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Google Jun 10, 2022

Amazing people and wonderful experience. It’s my second BMW from this place and won’t be the last. Thank you! It’s hard to find honest car dealers, however, if there is one dealership that would suggest to everyone, it would be it.

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Google Jun 8, 2022

The smoothest dealer experience ever. Everyone was professional and treated me very well. Darren specifically was awesome.

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Google Jun 1, 2022

Are sales Rep. Was Friendly Helpful and knowledgeable. Was a great experience. This was are second time back to this Dealership. Thank You !

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Google May 14, 2022

Fast and friendly easy fix

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Google May 2, 2022

We found a Certified Pre-Owned vehicle on Rusnak's website and contacted the dealership to discuss our interest. Because we live 120 miles away, it was important that the details be worked out prior to making the drive to purchase and pick up the vehicle. We worked with Bob and Martik and they were terrific throughout the process. In the end, we were able to work through our trade-in and other details and drive up to make our purchase on the same day. The staff couldn't have been more professional and helpful -- and they did everything they could to ...

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Google May 1, 2022

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Google Apr 30, 2022

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Google Apr 28, 2022

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Google Apr 27, 2022

We have bought 5 cars here. Each time, we had great experiences! They are fair, honest and work hard to get you in the car you want. The salesmen are professional, friendly and thorough. I can't recommend them enough!

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Google Apr 26, 2022

We just picked up our third X5 on Saturday that Hamid Mafi ordered for us. It’s our 7th BMW between my wife and I. Six of our vehicles have come from Rusnak. Drew Sebring originally assisted us for my first 650 and then Hamid took over taking care of us. He is more than a knowledgeable, professional and personable sales person. We always have fun when we’re in his presence. My wife and I trust him, know that we’re in good hands and truly believe that we have developed a friendship and are members of the Rusnak family. ...

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Google Apr 25, 2022

We had a great experience with BMW of Rusnak. From the very beginning we felt very comfortable with Martik and Nancy. They were tentative, willing to answer any questions me and my husband had and very concerned with our satisfaction. This is our first BMW and we could not ask for a better experience. We are so happy with our new car. We will ABSOLUTELY recommend Martik and Nancy and their team to all of our friends and family. Thank you guys very much!!!

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Google Apr 24, 2022

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Google Apr 19, 2022

Always a great experience with Robert Rosas and his team! This year I worked with LeCoya and she was delightful. Rusnak BMW did not disappoint. Thank you LeCoya!

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Google Apr 14, 2022

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Google Apr 13, 2022

One of the happiest things this year, thank you Bob for letting us experience a pleasant car buying experience~ btw, my cat likes it too.

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Google Apr 6, 2022

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Google Apr 4, 2022

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Google Mar 31, 2022

They’ve been so awesome!! From purchase to service—thank you!

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Google Mar 29, 2022

I had a very good experience at Rusnak. Everyone was helpful and knowledgeable about the car I was interested in purchasing. They made the process easy and I really appreciate that!

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Google Mar 27, 2022

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Google Mar 26, 2022

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Google Mar 22, 2022

Martik was amazing! He was professional, caring and willing to help with any possible issue. Best dealership experience I have had over the years.

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Google Mar 12, 2022

Leasing my car through Ruznak was a great experience. I ordered my car through them so I was able to get the exact model features I wanted. Process was super easy. Shout out to Kevin Woods who handled the sale. Ruznak is much more consumer-oriented than many other BMW dealerships in the area.

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Google Mar 1, 2022

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Google Feb 24, 2022

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Google Feb 23, 2022

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Google Feb 22, 2022

Hamid is an awesome and professional salesperson! The transaction went very smooth. I got what I wanted in a matter of an hour. Thank you Hamid ! Always had a great experience with Rusnak BMW thousand oaks !

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Google Feb 22, 2022

Excellent customer service! Vitaly is great and he made the process very simple and easy. I ordered my car with him. While I was waiting, he kept me posted with status without being “pushy”. Once my car arrived to the dealership everything was smooth, it took me nothing to get everything done even with the finance department. I will definitely recommend Vitaly and Rusnak BMW!

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Google Feb 22, 2022

I am kind of far from Rusnak but I go there no matter what. Martik is an amazing salesperson and I recommend him to anyone who wants to get an ultimate driving machine.

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Google Feb 16, 2022

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Google Feb 15, 2022

My wife and I went in “just looking” and walked out with a new 2022 740i m sport. We worked with Mark Weisberg who as absolutely wonderful and putting the deal together was rather easy. Thanks to Mark and the Rusnak BMW team.

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Google Feb 14, 2022

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Google Feb 11, 2022

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Google Feb 11, 2022

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Google Feb 9, 2022

Purchase of M550 from lease program was very smooth. Sales and Finance people were friendly, knowledgeable and efficient. Would recommend this team for sales or lease purchases.

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Google Feb 9, 2022

We bought our first BMW here and had a great experience. Rusnak has the most inventory and we were able to get exactly what we wanted. Dany was our salesperson and he was so nice and helpful.

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Google Feb 7, 2022

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Google Jan 27, 2022

Had a great experience with Claude, my sales guy. Also Robert helped and Leila took care of the financial side. All were very pleasant to deal with. They were awesome and took great care of me.

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Google Jan 24, 2022

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Google Jan 24, 2022

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Google Jan 20, 2022

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Google Jan 15, 2022

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Google Dec 26, 2021

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Google Dec 24, 2021

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Google Dec 24, 2021

Just picked up a BMW X3 2022 and the process and assistance received along the way from Martik was fantastic. From professionalism, to being very personable, my experience couldn’t have been better. He constantly went out of his way to make sure everything from paperwork to the transfer of the car went well. The next person I know that is in search for a bmw, I’m recommending Martik at Rusnak Thousand Oaks.

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Google Dec 24, 2021

Great dealership! Purchased a certified pre-owned X3 and got a great no-haggle deal.

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Google Dec 22, 2021

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Google Dec 18, 2021

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Google Dec 9, 2021

This is the 3rd car from them they are very professional and good service I been dealing with Patrick He very helpful and so nice I recommended

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Google Dec 9, 2021

Awesome Experience with Robert, Darren and Nancy...

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Google Dec 9, 2021

I purchased a CPO 2019 BMW 750i from Rusnak BMW Dealership on 07 DEC 2021. The experience there was great. Sales Associate Howard Mack was very helpful in the buying experience. There was no pressure and he was very knowledgeable throughout the viewing and test drive of the vehicle. The lounge area was also nice and comfortable with a lot of amenities. Rusnak BMW is a great dealership to go to. They have a variety of stock and helpful associates.

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Google Dec 4, 2021

This is the Best BMW Dealer as they reply quickly and provide a very fair cost on Cars, Services and ETC

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Google Dec 2, 2021

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Google Dec 2, 2021

I have referred someone who also purchased a new vehicle at Rusnak BMW.

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Google Dec 2, 2021

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Google Nov 17, 2021

Unbelievable customer service from Victor B. Would recommend Rusnak BMW for a perfect buying experience. From sales to Finance manager Leila B a big thank you

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Google Nov 17, 2021

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Google Nov 17, 2021

I just purchased my second BMW this past weekend. I worked with Robert Rosas and Patrick Rodriguez. From the day I sent my email to the day I picked up my car I received superior customer service! I worked at Nordstrom for almost 10 years so I know what superior customer service should be like. Patrick kept me in the loop the entire process. Robert was the one to suggest that I build my BMW and boy am I glad I followed his advice! My 2022 X5 is absolutely GORGEOUS and it has everything that I wanted on it and best part….. ...

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Google Nov 12, 2021

Dealing with Rusnak BMW is always a wonderful experience. Mac was so patient and not pushy, really assisting me in finding the best car for ME and providing incredible service. Their team approach makes finalizing arrangements seamless and I thank Victor for jumping in on the day I needed help and Mac was at a BMW meeting. From sales to financial office services, they are so knowledgeable, caring and fun! Thanks all! I love my new M850i x-drive! It’s an amazing piece of machinery!!!!!

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Google Oct 25, 2021

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Google Oct 16, 2021

Very professional staff.

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Google Oct 16, 2021

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Google Oct 13, 2021

Got my x6 and it was fast , fair and at an even lower interest rate than we agreed to which was great.

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Google Oct 5, 2021

Amazing service! Claude Cantin is super helpful and the reason why I've been coming here for all my BMW purchases.

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Google Sep 17, 2021

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Google Sep 17, 2021

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Google Sep 13, 2021

2018 BMW X5M. I wanted CPO, low miles and an M. Rusnak has them and for the best price. Claude was my guy, professional, not pushy and stayed in contact. The entire experience was incredible. Go with Rusnak and ask for Claude!

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Google Sep 9, 2021

I’ve been using Rusnak for years now and I ill continue to use them going forward, especially after how smooth this last purchase was. My salesman, Vitaly was OUTSTANDING in knowledge of the product and level of service. I was impressed with the fact that no extra $5-10k over MSRP was tacked on as was the case with another non BMW dealership. This really makes me want to stay loyal to the brand as well as this particular dealership. I rarely have anything good to say about the car purchase process but after a few stressful attempts in ...

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Google Sep 1, 2021

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Google Aug 30, 2021


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