Customer Testimonials

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Google Jan 22, 2023

Adel, Jeff, and Nancy made for an excellent experience. They were friendly, knowledgeable and patient. They all made contributions during the process to help work out the details. We would highly recommend them.

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DealerRater Jan 21, 2023

I appreciated the attention and communication of our salesperson Patrick. He made a personalized video of my new car and also handled as much of the buying process in advance as possible so that our time at the dealership was swift.

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DealerRater Jan 21, 2023

Mickey Belt and staff were very knowledgeable and easy to work with. Experience was easy

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Google Jan 20, 2023

Great experience with Rex!

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Cars Jan 18, 2023

Brandon was very friendly at the sales and did everything he could to help with our needs. He kept customer first approach and now I am driving my first hybrid BMW!

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Cars Jan 13, 2023

This was one of the best part by experiences I have ever had. Everything was extremely smooth, and everyone was very helpful!

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Cars Jan 12, 2023

Ryan at Rusnak made the purchase of my new 7 series a quick and enjoyable experience, along with Belle in finance and genius tech Eddie. This is my 4th 7 and this experience matches the car’s luxury, this has not been the case with other dealers in the past.

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Google Jan 12, 2023

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Cars Jan 11, 2023

Fast email response. Easy paperwork and financing. In and out

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Google Jan 11, 2023

Friendly customer service. The receptionist "Theresa" was very helpful.

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Google Jan 9, 2023

Shout out to Martik and the Rusnak team for all your professionalism!!

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Google Jan 3, 2023

Renee Norris from the service department really helped me and my mom out with getting a free rental car. The part to fix our BMW is on backorder for a few weeks now. We needed a rental to help get around. She should be promoted immediately. Thanks, Renee!

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Google Dec 26, 2022

Every-time! The customer service here only gets better each time we come. Bob the best. Now Josh! Thank you guys so much! Always.

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Cars Dec 22, 2022

Our salesman Mark Weisberg who is very knowledgeable and experienced got us through the difficult task of purchasing our car at the end of the lease. We certified the vehicle as well. Highly recommended any buyer doing that.

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Google Dec 6, 2022

Great parts department

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Cars Nov 28, 2022

Great customer service and purchased a beautiful car

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Cars Nov 24, 2022

It was a great experience at Rusnak, thanks to Rex!

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Cars Nov 24, 2022

I made another BMW purchase from Rusnak BMW in Westlake Village. The Rusnak team consists of great people that ensure the clients are fully satisfied. Ken, Rodger, and Mickey took great care of me and I am very happy in my new BMW.

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Cars Nov 20, 2022

Ryan, Rex & Nancy were just wonderful! They took all the pain away from buying a new car. We were very impressed.

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Cars Nov 19, 2022

Everyone at Rusnak BMW was knowledgeable and very personable. This purchase was effortless and dare I say Fun.

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Google Nov 10, 2022

Martik is a great salesman. Professional and vey dedicated to BMW and customers. He is knowledgeable about the details of the car and spent the time to go over all the features and answer all questions.

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Google Nov 7, 2022

It was a pleasure to buy a car from Nasir and Rusnak, everything was explained in detail despite it being after closing on a Sunday night.

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Google Oct 28, 2022

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Cars Oct 24, 2022

Very efficient, continuous updates as I waited for my car to be produced.

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Cars Oct 13, 2022

Followed him from Bob Smith after purchasing at least 6 BMW?s with him.

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Google Oct 5, 2022

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Cars Oct 4, 2022

We were in the market for a new X5 45E, started our search online, and connected with Ryan Bosman who became our Sales Consultant. Ryan helped us find an incoming vehicle that best fit our needs around our schedule with ease - it was just that simple! Ryan is an absolute pleasure to work with and made the entire process transparent and fun! And we cannot forget the terrific work of our Finance Manager, Nancy Lazar, who made wrapping things up a breeze! Thank you so much to the entire team!

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Google Oct 4, 2022

We were in the market for a new X5 45E, started our search online, and connected with Ryan Bosman who became our Sales Consultant. Ryan helped us find an incoming vehicle that best fit our needs around our schedule with ease - it was just that simple! Ryan is an absolute pleasure to work with and made the entire process transparent and fun! And we cannot forget the terrific work of our Finance Manager, Nancy Lazar, who made wrapping things up a breeze! Thank you so much to the entire team!

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Google Oct 3, 2022

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Google Sep 27, 2022

We ordered and purchased our car with the expert help of Ryan Bosman, who was absolutely excellent. The whole process straightforward and drama-free - in fact, we made a deal entirely over text message. But beyond that, Ryan really helped us out of a bind. We ended up needing the car sooner than we thought, and he made sure we were at the front of the line. Other dealers told us 6-8 months for our order, we received ours in 6 weeks. When it arrived, the document signature process was super easy. When we picked the car up, it felt like ...

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Google Sep 23, 2022

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Google Sep 21, 2022

Got my first paid service done by them. They have been very professional in their approach. Work has been done to resolve the issues. Another local dealership made us come 2-3 times for a tire pressure issue and just added more air but Rusnak BMW diagnosed the problem and suggested we get the tire puncture fixed. Happy with them.

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Cars Sep 19, 2022

The salesman was amazing and went far beyond his duties to help get the car I wanted.

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Google Sep 19, 2022

Mickey is amazing we have bough 4 cars from him and my son may be getting another soon he is super honest and just a fun guy makes the chore of cat buying good Thank you!!!!!

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Cars Sep 18, 2022

We picked up the new car we had ordered this week from Rusnak BMW. We were so excited it arrived early !! The delivery experience was exceptional. When we arrived it was waiting in front of the showroom ready to go. After a very quick (And Pleasant) lease paperwork signing, the in house BMW Genius sat in the car with us for over 90 minutes explaining everything and setting up our phones with the BMW App. We have never had such a great experience buying a New Car !! What a treat !!

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Google Sep 16, 2022

First class

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Cars Sep 14, 2022

I met Mark through one of my clients and we struck up a conversation. We stayed in touch as I live on N. Cal. I saw a certified 430i on the website that looked like a great value and purchased it. Mark gave me a fair deal even though this is not a buyer?s market. So far I?m very happy to do business with Mark and Rusnak.

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Google Sep 13, 2022

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DealerRater Sep 10, 2022

Ryan was THE BEST!! Honestly, we dread buying cars but he made it SO great! Professional, reasonable, kind and helpful in every way.

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Google Sep 10, 2022

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Cars Sep 5, 2022

We had a great experience buying a new car at Rusnak BMW in Thousand Oaks. The facility itself is very comfortable. We can especially recommend Ryan Bosman who made sure the whole process was transparent and seamless.

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Google Sep 3, 2022

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Google Aug 29, 2022

The purchase went very smoothly. Your staff was excellent and well informed. My sales agent went the extra mile to get what I asked for in trade. The technical staff was very informative and helpful. Overall, it was a great experience.

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Cars Aug 27, 2022

Ryan Bosman was an absolute pleasure to work with. He found and secured the car we wanted and it was such a great experience. He went above and beyond! Highly recommend to anyone looking for a painless process.

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DealerRater Aug 27, 2022

Ryan Bosman was amazing to work with! He made it so easy to find and secure the car we wanted. I am so happy with the whole experience!

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Google Aug 22, 2022

Great service and great selection!

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Google Aug 14, 2022

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Cars Aug 5, 2022

Ryan Bosman was great we talked numbers on the phone agreed on the price. When I got there there was no hassle just quick turnaround. I had to leave the car there for a couple days and Ryan came in early to meet me at a time that was best for me. Had the car detailed filled up and ready to go. It was a great experience. Will definitely be buying next car there.

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Cars Aug 3, 2022

I had a great experience with Rusnak BMW. I bought a used truck 2019 AT4 with a premium package. Ryan was very helpful. Planing on buying a BMW in the future from him.

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Google Jul 29, 2022

Rusnak BMW of Thousand Oaks has again exceeded my expectations. My service advisor, Vick Deukmajian, has never been dismissive like other dealers (Bob Smith BMW). He always takes the time to explain the services required for the vehicle and the schedule of maintenance. Even though it took time to diagnose the issue, the Rusnak team was thorough in diagnosing the issue with my vehicle, and they were constantly in contact with us, providing us with detailed updates on the work. I will time and time again praise Vick, his supervisors, and his techs at Rusnak. The dealer is out of ...

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Google Jul 20, 2022

Took my M4 Comp here. Absolutely stunning experience, thank you very much to everyone at this dealership 💛 MacArthur #1 salesman 🫶

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Google Jul 19, 2022

Amazing! Big thanks to Martik, Leila, and Will! Highly recommend for any automotive needs.

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Google Jul 13, 2022

I would like to write this review in recognition to the good customer service my sales person Mr. McArthur from Thousand Oaks Rusnak dealership offer us. From all the sale persons kicking it in the parking lot and doing anything but to stare at cars, Mr. McArthur was the only one that approach us to offer us his help when we drove into the dealership facility. His friendliness and great attitude made us buy two cars that day instead of one, our transaction was very smooth and easy. Thanks again Mr. McArthur I would like to thank my sales person ...

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Google Jul 4, 2022

Ryan Bosman, was absolutely amazing. Great guy! Thank you for the easy + transparent out-of-state sale of my 2019 BMW i8!

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Google Jun 29, 2022

Hamid was very helpful and knowledgeable about the vehicle.

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Google Jun 29, 2022

Very awesome dealership everyone is trying make sure you leave with the best customer service !! I would like to thank Danny for making this such a wonderful experience on helping us order a New M340i!

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Google Jun 16, 2022

Amazing experience! All the staff, especially Nenad Sekulic, were extremely helpful!

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Google Jun 11, 2022

It was straightforward and pleasant...over and done within an hour.

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Google Jun 10, 2022

Amazing people and wonderful experience. It’s my second BMW from this place and won’t be the last. Thank you! It’s hard to find honest car dealers, however, if there is one dealership that would suggest to everyone, it would be it.

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Google Jun 8, 2022

The smoothest dealer experience ever. Everyone was professional and treated me very well. Darren specifically was awesome.

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Google Jun 1, 2022

Are sales Rep. Was Friendly Helpful and knowledgeable. Was a great experience. This was are second time back to this Dealership. Thank You !

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Google May 14, 2022

Fast and friendly easy fix

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Google May 2, 2022

We found a Certified Pre-Owned vehicle on Rusnak's website and contacted the dealership to discuss our interest. Because we live 120 miles away, it was important that the details be worked out prior to making the drive to purchase and pick up the vehicle. We worked with Bob and Martik and they were terrific throughout the process. In the end, we were able to work through our trade-in and other details and drive up to make our purchase on the same day. The staff couldn't have been more professional and helpful -- and they did everything they could to ...

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Google May 1, 2022

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Google Apr 30, 2022

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Google Apr 28, 2022

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Google Apr 27, 2022

We have bought 5 cars here. Each time, we had great experiences! They are fair, honest and work hard to get you in the car you want. The salesmen are professional, friendly and thorough. I can't recommend them enough!

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Google Apr 26, 2022

We just picked up our third X5 on Saturday that Hamid Mafi ordered for us. It’s our 7th BMW between my wife and I. Six of our vehicles have come from Rusnak. Drew Sebring originally assisted us for my first 650 and then Hamid took over taking care of us. He is more than a knowledgeable, professional and personable sales person. We always have fun when we’re in his presence. My wife and I trust him, know that we’re in good hands and truly believe that we have developed a friendship and are members of the Rusnak family. ...

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Google Apr 25, 2022

We had a great experience with BMW of Rusnak. From the very beginning we felt very comfortable with Martik and Nancy. They were tentative, willing to answer any questions me and my husband had and very concerned with our satisfaction. This is our first BMW and we could not ask for a better experience. We are so happy with our new car. We will ABSOLUTELY recommend Martik and Nancy and their team to all of our friends and family. Thank you guys very much!!!

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Google Apr 24, 2022

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Google Apr 19, 2022

Always a great experience with Robert Rosas and his team! This year I worked with LeCoya and she was delightful. Rusnak BMW did not disappoint. Thank you LeCoya!

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Google Apr 14, 2022

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Google Apr 13, 2022

One of the happiest things this year, thank you Bob for letting us experience a pleasant car buying experience~ btw, my cat likes it too.

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Google Apr 6, 2022

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Google Apr 4, 2022

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Google Mar 31, 2022

They’ve been so awesome!! From purchase to service—thank you!

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Google Mar 29, 2022

I had a very good experience at Rusnak. Everyone was helpful and knowledgeable about the car I was interested in purchasing. They made the process easy and I really appreciate that!

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Google Mar 27, 2022

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Google Mar 26, 2022

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Google Mar 12, 2022

Leasing my car through Ruznak was a great experience. I ordered my car through them so I was able to get the exact model features I wanted. Process was super easy. Shout out to Kevin Woods who handled the sale. Ruznak is much more consumer-oriented than many other BMW dealerships in the area.

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Google Mar 1, 2022

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Google Feb 24, 2022

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Google Feb 23, 2022

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Google Feb 22, 2022

Hamid is an awesome and professional salesperson! The transaction went very smooth. I got what I wanted in a matter of an hour. Thank you Hamid ! Always had a great experience with Rusnak BMW thousand oaks !

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Google Feb 22, 2022

Excellent customer service! Vitaly is great and he made the process very simple and easy. I ordered my car with him. While I was waiting, he kept me posted with status without being “pushy”. Once my car arrived to the dealership everything was smooth, it took me nothing to get everything done even with the finance department. I will definitely recommend Vitaly and Rusnak BMW!

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Google Feb 22, 2022

I am kind of far from Rusnak but I go there no matter what. Martik is an amazing salesperson and I recommend him to anyone who wants to get an ultimate driving machine.

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Google Feb 16, 2022

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Google Feb 15, 2022

My wife and I went in “just looking” and walked out with a new 2022 740i m sport. We worked with Mark Weisberg who as absolutely wonderful and putting the deal together was rather easy. Thanks to Mark and the Rusnak BMW team.

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Google Feb 14, 2022

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Google Feb 11, 2022

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Google Feb 11, 2022

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Google Feb 9, 2022

Purchase of M550 from lease program was very smooth. Sales and Finance people were friendly, knowledgeable and efficient. Would recommend this team for sales or lease purchases.

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Google Feb 9, 2022

We bought our first BMW here and had a great experience. Rusnak has the most inventory and we were able to get exactly what we wanted. Dany was our salesperson and he was so nice and helpful.

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Google Feb 7, 2022

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Google Jan 27, 2022

Had a great experience with Claude, my sales guy. Also Robert helped and Leila took care of the financial side. All were very pleasant to deal with. They were awesome and took great care of me.

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Google Jan 24, 2022

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Google Jan 20, 2022

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Google Jan 15, 2022

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Google Dec 26, 2021

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Google Dec 24, 2021


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