Customer Testimonials
In for annual service. All went smoothly.
Great experience, Vick was very helpful and explained everything super clearly, car was ready on time and everything was communicated in a timely manner. Will definitely keep coming back.
Went in for a routine service on my vehicle. Service advisor John provided excellent efficient customer service. Technician provided a video brief of my vehicles condition. Overall service was great!
A* service from these guys. They got me in quickly for my repair and gave me a loaner car so I could get to work. Vicken my service contact was great and listened to my needs and quoted me a fair price. They also send you a full video showing the repairs and what they worked on. The lounge is super nice too if you need to stay while your car is getting worked on. So glad I found these guys and BMW service is truly a cut above!
Very friendly. They listened to me and got me in the car that fit me
Josh and team did a great job as usual fast, friendly service
Great dealer ship. Bought a used BMW eV from Ryan and Leo. They did not use high pressure sales practices, and seemed fair.
I have the best service advisor at Rusnak. His name is Art Simcox. I've been a client of his for over 20 years and he always goes above and beyond
Zach is very professional man , honest and low friendly , I really appreciate his service .
Rex Nahigian in Sales does this dealership proud. He is attentive, responsive, and knows what he is talking about. I liked that he admitted when he did not know something but was quick to find out for me. One of the best experiences I've had purchasing a vehicle. The BMW "Genius" Roman was also extremely helpful and patient, even with our never ending questions! Big thanks to the team at Rusnak BMW
This was probably the easiest buying experience I've ever had with getting a vehicle. Rex was absolutely easy to work with and he communicated very well. He responded quickly, answered all my questions and I felt very comfortable the whole time. Leo was also great to work with as he worked out an awesome deal for me with my trade in. From start to finish I give this place and its people a 10/10!! Thank you Rusnak BMW!!
Went in under warranty with a drivetrain diagnostic. Super easy check in process and loaner availability. Diagnosed quickly and repaired at no cost under warranty and complete within hours. Super efficient and painless. Would go back anytime for anything.
Renee has always been accommodating, & helpful with any of my concerns. She arranged for me to have a loaner made my visit for service worry free!😊
I had the best experience, Robert was patient and never pressured me. I wasn’t sure of my timeline on the day of the test drive. But when we walked away and talked about the day we easily came back to loving the X3 and our experience at Rusnak. Robert addressed any and all of my follow up questions and came to me with very agreeable numbers out the gate I was able to make a informed decision and take delivery a couple days after the test drive all on my timeline and never pressured. Don’t get me started ... Read More DealerRater - Jun 15, 2026
I’ve been working with Renee for years (close to 20 years). She is so pleasant, kind, and patient. Great customer service.
I love the service department. This is my 4th BMW. I've worked with several service advisors and managers over the years and this team is the best I've worked with so far. I was promised a free lunch some time ago, but I never received it. It was from the taco truck. Thank you, Josh and Carl. I will be back for my next oil change soon—hopefully with lunch. They were professional and informative, explaining the inspection results in layman's terms. I hope you don't fix things that aren’t broken. This is a great ... Read More Google - Jun 10, 2026
Renee is always great to deal with. She is patient and very pleasant. She even found a discount t coupon to help me save money! I love going to BMW for service just to see her. Battery was replaced and car runs great!!!
Newly renovated dealership, same great service. Complimentary coffee and water, comfortable (but on this busy Monday not enough) seating and big screen TVs. Renee was our service agent and was very pleasant and accommodating. We are a short drive from Calabasas, and split our time between Oxnard and Agoura hills, so we have three BMW dealerships to choose from. But, we are a Rusnak (Porsche and BMW) family and so the choice is easy for us.
Excellent car service
Carl Seehoffer, Service Dept. Manager is the only reason I go to Rusnak. His care for customers is exemplary. He understands and remembers customers and solves any issues prudently. I also had a great conversation with Art Simcox. He is very nice and seasoned service advisor and I really appreciate his diligence as well.
I had an outstanding experience with Rusnak BMW. The staff was professional, knowledgeable, and genuinely focused on providing excellent customer service. The entire process was smooth, transparent, and stress-free. They took the time to answer all my questions and made sure I felt confident with my decision. I highly recommend Rusnak BMW to anyone looking for a first-class car-buying experience. Kudos to Alex Kountouris, our sales person for his friendliness and great customer care. I would recommend him for a reward.
Zack in service is always amazing. Had nothing but great service here. My go dealer!!
As always, the service team got me in quickly and was very thorough on their inspection and repair repairs to my vehicle.
As usual my service experience at Rusnak BMW was. Josh took care of everything. I even received a video of my car inspection. Good job.
Super friendly staff; honest and direct in their negotiations. I’ve used them in the past for service on a different car and the service staff is equally good.
Renee was awesome as always. Very helpful and intuitive to my logistics. Communication was on point.
Great experience at Rusnak BMW Thousand Oaks. Easy transaction. Financing approval was handled before showing up at the dealership to secure the vehicle. Price was very reasonable, and my experience with the sales team and finance department were top-notch. Highly recommend this dealer and I will return when it’s time for another vehicle.
Josh Gates was awesome and I really appreciated how thorough and patient he was explaining everything that needed to be done to the car
Zach is the man! Always takes extra good care of me and my car!
Beyond incredible, Josh was super duper. The Best
I brought my car in for my oil change appointment at 11:00. I had planned to wait for what should be a 30 minute service, but was informed that because they were backed up and it was so close to lunch, my car wouldn’t be ready until at least 2:00. It ended up being closer to 3:00. At least Rusnak paid my Uber transportation home and back.
They tried to sell me on two additional services because “they were almost due”. Rear brake pads replacement ($327) and Brake fluid flush ($325). I declined both and later verified using my car’s computer system that these ... Read More Google - May 25, 2026
Vic was great! Kept me informed every step of the way!
I value having the same service advisor (Vick) with all of my car maintenance needs. He’s trustworthy and transparent.
Professional and great experience!
This is the 5th vehicle I have purchased from RUSNAK BMW, and once again, they have proven why they are the best in the business. Having worked with them for years, I can confidently say that their level of service and professionalism remains unmatched.
A huge thank you to my salesperson, Vitaly, for his honesty, expertise, and for making the entire process completely seamless and pressure-free. I also want to highly commend Nancy, the finance manager, her paperwork handling is always transparent, efficient, and incredibly fast.
If you value a trustworthy, personalized approach and long-term reliability, I highly recommend this ... Read More DealerRater - May 20, 2026
A very good salesperson. But the same old hassels at closing. Pushing customer to add more stuff they don’t want and extra insurance. Much wasted time The electronics remain confusing in this BMW and the “genius” assigned to help was knowledgeable but annoyingly impatient.
excellent service from start to finish.
Rex is an amazing, knowledgeable, honest and handsome young man! We are so happy with the experience him and his team provided us. This review is long overdue but thank you again Rusnak BMW for assisting our family in getting the car we dreamed of.
My service advisor was on time, listened to the issues I had with my car and got me set up with a loaner car quickly. Very nice.
Supper good my advisor grate
Rusnak BMW is a well stocked, well run, dealership that helped me purchase my preowned, certified BMW X3. Nesser and the team were very helpful, polite, kind and knowledgeable. I recommend this dealership.
Excellent service and customer care
The term 'stealership' does not apply to Rusnak BMW Westlake. Vick did an incredible job taking care of us with very reasonable prices. 10/10
Friendly people, great service, dependable, and reliable repairs. Easy to get and schedule service appointments and car is always ready when promised.
Efficient, fit me in last minute, easy check in, good customer service, fair price, link to pay online, whole service appointment easy
Very fast , professional, John Ives was especially very nice. Highly recommend
Overall, it was first class service from beginning to end! Took me was the best service manager!
Had to take my I5 in for a time based service (cabin filter, brake fluid, and overall inspection). I also had a factory recall issue addressed. Renee, my service advisor, got me and the car checked in and completed all the tasks within 2 hours - plus had the car washed. When I asked how much the bill would be she said it was complementary. Since I decided to wait for the car she kept informed of the status frequently. Please compliment Renee for her diligence. Also the young man who detailed my car.
Vic at Rusnak BMW was a top notch service advisor , great communication, fast service and all around great experience!
ha my Ix Drive 50 in for an annual heckup. Art, my service writer did an excellent job working with me, he communicated wwell and made sure that everything I needed checked got follow up and the mechanics installed the updated software my vehicle required. Highly recommended - from purchasing through servicing my experience with Rusnak has been outstanding.
Very pleased with Ryan Bosman professionalism and calm manner. This is our 2nd BMW purchase from Rusnak BMW with Ryan as our sales consultant
Rey Silva was extremely helpful and knowledgeable and customer friendly
My car was immediately taken to service and I didn’t have to wait to speak to a service advisor. I received a loaner and was advised of the repairs needed in a timely manner. Everything from there went well.
This was my second time using Rusnak BMW. I’ve used their other dealerships for other makes and they are fantastic. My service advisor was Jennifer and she took great care of my issues. Great communication! Also, realistic timelines were provided and met. The issue with the car was significant but it was all handled professionally. The competitor in the area was constantly trying to upsell me with other services, but this wasn’t the case here. Thank you for everything.
I am so grateful to John, my service advisor at Rusnak BMW. Whenever I have an issue with my car, I call John and he helps me figure out and guides me on what I need to do to repair my car. I feel so lucky to be able To have a trustworthy service repair advisor such as John Ives!
I came in for routine service. My service advisor was outstanding. He provided me with a loaner vehicle and provided quality updates. I drove the extra miles for this service and it was worth. Thank you Rusnak
My service advisor was very helpful and knowledgeable. Work was done well and ahead of promised time. And they did a great job on the car wash too.
Art Simcox continues to provide great service.
John the service advisor went above and beyond for my son and me. I would highly recommend this BMW dealership
Darren never followed up with my order and I was disappointed coming in to discuss about it. Was thrown away he said "he was busy" and gave an attitude in front of my wife.
Everyone was polite and helpful, and I felt like they were trying to get my purchase done as quickly as possible for my convenience.
I had the pleasure of working directly with Nasir Khan and it was like family from the moment we met. I am getting my sixth bmw in a row I had a seven series then 4 640-650 convertibles and now on my second X-5 over the last more than 20 years. Love my bmws and Nasir is not only crazy knowledgeable about your awesome product but we developed a friendship instantly and not sure many can say that about a buying leading a car experience. He is the face of your dealership and I think you have an amazing person that speaks ... Read More DealerRater - Apr 8, 2026
Went for my bi-annual service at Rusnak BMW of Thousand Oaks on BMW X5. Everything went quick and smooth in 90 minutes. John is my service provider and he's always so thorough, helpful and kind. He is always on top of what the car needs, explains easily and with reassurance. Great service and dealership.
good service department.
A+++ dealership! I’ve purchased cars from various Audi and BMW dealers this by far has been the most pleasant and smoothest experience. Lecoya and Stephen in the sales and financing department assets to the company.
⭐⭐⭐⭐⭐ I had an excellent experience with John Ives at the Rusnak BMW service center. From start to finish, he was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. He kept me updated throughout and made sure everything was handled perfectly. If you’re looking for top-notch service and someone you can trust with your car, I highly recommend asking for John!
Let me just say this, I’ve been to many service departments in Los Angeles county and I consistently have had the best experiences at Rusnak. They are the friendliest and most reliable and efficient people I know.
By far, one of the best dealerships I’ve ever purchase from! I’ve dealt with various BMW, Audi dealerships, RUSNAK BMW by far has been the best experience.
Preparation for my visit was well above par. The team’s customer service transparency, communication and thoroughness throughout the entire process was amazing.
I drove over two hours to visit this dealership and they made the experience extremely enjoyable. Fully intend to purchase from again in the future.
My sales advisor Lecoya definitely an asset to the company. Her customer service, attention to detail and expertise on the product is second ... Read More DealerRater - Mar 30, 2026
Vick as always is the absolute best!
Rusnak is professional, service first, kind care, and easy to deal with! Our experience was the best car buying moment we have ever had. From now on, all cars in my family will stay in the rusnak group. Not kidding. It was outstanding.
My service advisor, Vick is really rude!
Great service. Ask for John
