I have had great service since I started taking my car to Rusnak BMW. Art Simcox has been my service advisor and has taken care of any issue that arises.
Great experience acquiring a 540i. Smooth ordering, shipping, & acquisition of vehicle. Darren did a great job. Glad Kevin referred me. Also, Lauren did a fantastic job drilling down & explaining details of the interior consul.
Service advisor Bob Martin went out of his way to address a repair issue with my car. He made me a long-term BMW owner and customer of Rusnak BMW!
Ken, Leo, Carl, Jim, Jeff, Martik, Lauren, Vanessa...the best of the best!
Heads up mph still not correct after 3 serviced!
Great service ... very personable professional respectful and courteous. Highly recommended the team... plus good cars.
My 4th vehicle purchased from Mark Weisberg and Leo Berry, such a pleasant seamless experience! Highly recommend them!
I was in & out in 1 hour for my 1 year service!!! What a pleasure!!
Great service, clean facility, nice folks and they always have my car ready when promised and it’s always cleaner than when I dropped it off.
I got my BMW 525 with Affordable price and extremely service from Martik G . Thank you
Art is amazing! Every service appointment he has been hands on an always exceeded all of my expectations!
Super professional, clean and kind people. They serviced my car in under 2 hours, washed it and gave it back perfectly! Thanks
Josh, is aways on top of all the needs of his clients. Satisfaction guaranteed !
I brought in my X3 for its maintenance appointment. I received excellent service. Vick took care of everything. I needed a ride to work and he ordered an Uber for me. I am so glad I got the maintenance package when got my car. It was worth it. Wipers were replaced and batteries replaced in both key fobs. I highly recommend Rusnak BMW. They make service appointments seamless.
The entire staff is extremely kind and helpful — really appreciated the super fast digital signing process for leasing. I have never experienced such an efficient car buying experience. Super thanks to Robert Rosas and his team - such a pleasant experience. Many thanks to LeCoya who helped me meander through securing a great car with all the features I needed. Thanks to Arleta who walked me effortlessly through finance. Many thanks to the finance advisor Leila. Thanks to Fred for presenting a super shiny car with a full tank of gas and such a great ending to receive great tips ...
I have worked with Mickey Belt for years and he is one of the best in the business, knowledgeable, helpful and super friendly. I came in not really sure what I wanted to lease and Mickey spent extra time with me to make sure I ended up with exactly what I was looking for. I can’t recommend Rusnak and Mickey enough — all around friendly staff and amazing selection of cars.
Loved Renee Norris Very helpful.
My service specialist Josh is very knowledgeable proficient and helpful. He may recommendations according to the diagnosis found which saved me a ton of money.
Easy online booking and a loaner for the day.
Great service throughout the dealership! Worth my drive there!
Vick was extremely helpful and accommodating. Thank you for helping us and for the amazing service!
Easy checkin, had a loner car available and car done on time. Very happy!
Darren has help me with last two M500i and he is first class. We had a great experience both times and would recommend anyone considering a BMW to get in touch with him as the online manager.
It was perfect!
Great experience overall.
I’ve bought and sold many cars over the years and my experience at Rusnak BMW was far and away the best I’ve had. The team was straight forward, reasonable and accommodating. Because of COVID I had a unique situation that required several members of their team to go above and beyond to help get the deal done. Great job by all but special thanks to Patrick and Dylan.
Josh Gates is one of the best service advisors/writers I have ever had the pleasure of dealing with. Collectively, our family has 6 BMW’s and Josh is our go to guy. He is always efficient and takes extremely good care of us. I recommend RUSNAK BMW and Josh Gates to anyone that has had a bad experience with Other BMW dealers or any other advisor but in particular with Bob Smith BMW.
Mike Powell, my service manager, got me in and out and all issues handled! The convenience and workmanship make it my go to place as my Beemer hits the 100k mark and still runs like new!
I had a very smooth and easy process at BMW Rusnak with Dylan. He was very professional, caring, and listened to what was important to me. I recommend asking for him, I’m sure you will get the same experience. The Manager, Robert, is also very kind. He stayed until 9pm until we were done! Talk about committed and caring. Thank you!
Thanks for Claude and Leila to help me find the car I wanted with a great deal. My experience with Ruskan BMW is great. All of their staff are super friendly, polite and I felt welcomed. Although the car couldn't been delivered to me but paperwork was fast. I will definitely see them in three years to renew my lease.
Bob Martin, my longtime service advisor, is friendly, thorough and knowledgeable. He is available when I arrive for my appointment and contacts me promptly when my car is ready to be picked up—always on time and looking beautiful!
It's always a good experience at Rusnak BMW. ART SIMCOX is an excellent service writer and MARK W is an excellent sales person. Both are very knowledgeable and professional in every way! Sincerely, COL Jerry Miller US Army, Ret.
Rusnak BMW have always provided me an excellent customer service. They have taken care of my 640i BMW impeccably. Josh and Zack — at the service department — should be commended for their indefectible commitment to excellence.
Great customer service and flexibility during COVID. It was a smooth process handled by professionals!
Great staff at the service department. I appreciate all that they are doing. For some reason, there no longer is a cashier to go to which makes me think BMW is cutting corners. You would never know it from the service I got from Mike but since I have been a BMW driver for decades, I noticed this. Amazing overall. Humans cannot be replaced!
Rusnak BMW is a pleasure to deal with. I have purchased or leased multiple cars from Mickey over the years and he has always been patient, attentive and accommodative. Mike Powell in service has also been someone who has become our friend and has provided outstanding service and support. We just turned in a 530e for which the lease was due. Both Art in service and Roger in management made the task simple and quick. This is a great dealership.
Professional and courteous crew!
We purchased a CPO BMW X3 from the Rusnak team. Shortly after driving it off the lot, the sunroof shade was causing a rattling noise whenever the sunroof shade was retracted. The repair was completed but unfortunately it was not a long term fix. I called to reschedule and Mike Powell cheerfully invited me to bring the X3 in for a recheck. Mike made arrangements for a brand new loaner and the Service team diagnosed and completed the repair that same day. It so nice driving around without the rattle anymore. Thanks Mike.
I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of her my experience was great.
Excellent service provided by Robert Rosas. He found the car we needed in no time and all paperwork was ready once we arrived at dealership. Very smooth car buying experience . Thank you.
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